Jenna Berndt
Bonner,MT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1992
1992
years of post-secondary education
Work History
Phlebotomist/ Lab Processor
Tamarack Management Corp
Missoula, Montana
08.2020 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Ensured patient comfort during procedures by providing clear instructions.
- Maintained accurate records of patient information and sample data.
- Adhered to safety protocols and infection control measures consistently.
- Conducted inventory management for phlebotomy supplies and equipment.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Interacted with patients to gather and record data prior to blood draws.
Customer Service Representative
Whalen Tire
Missoula, Montana
09.2017 - 11.2019
- Assisted customers with tire selection and purchase recommendations.
- Managed customer inquiries through phone, email, and in-person communication.
- Processed orders and maintained accurate inventory records for tire stock.
- Educated customers on tire care and maintenance best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Teacher's Aide
Bonner Elementary School
Bonneau, MT
09.2015 - 08.2016
- Assisted lead teacher with lesson planning and classroom management.
- Supported students with individual learning needs and behavioral challenges.
- Coordinated classroom activities and materials for effective learning experiences.
- Facilitated small group instruction to enhance student understanding of concepts.
- Monitored student progress and provided feedback to teachers.
- Organized educational resources and maintained a tidy classroom environment.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
Education
Woodstown High School
Woodstown , NJSkills
- Blood collection
- Specimen processing
- Infection control
- Laboratory procedures
- Customer service
- Attention to detail
- Communication skills
- Therapeutic phlebotomy
References
References available upon request.
Timeline
Phlebotomist/ Lab Processor
Tamarack Management Corp
08.2020 - Current
Customer Service Representative
Whalen Tire
09.2017 - 11.2019
Teacher's Aide
Bonner Elementary School
09.2015 - 08.2016
Woodstown High School