Antionette Matthews
Loganville,GA
Summary
Dynamic phlebotomist with extensive experience at Northeast Georgia Health System, excelling in blood collection and specimen preparation. Proven ability to enhance patient comfort through exceptional customer service and effective communication. Skilled in aseptic techniques and HIPAA compliance, ensuring high-quality care and safety in all procedures. Committed to continuous improvement and teamwork.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist/Processor
Northeast Georgia Health System
Winder , GA
08.2017 - Current
- Collected blood samples from patients using proper techniques and equipment.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained cleanliness and organization of phlebotomy workstations and supplies.
- Assisted patients in understanding procedures to reduce anxiety during blood draws.
- Followed safety protocols to ensure a sterile environment during sample collection.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with healthcare team members regarding patient needs and care plans.
- Participated in training sessions to learn updated phlebotomy techniques and best practices.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured compliance with federal regulations governing laboratory procedures.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Collaborated with laboratory personnel to resolve specimen issues.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Collected specimen samples and transported to laboratory for processing.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Interacted with patients to gather and record data prior to blood draws.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Processed incoming documentation for timely entry into the system.
- Reviewed files for accuracy and completeness before final submission.
- Assisted team members with data entry tasks and related inquiries.
- Maintained organized records to facilitate easy retrieval and reference.
- Processed documents to maintain records and files.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Ensured proper security measures were taken when handling sensitive customer data.
Phlebotomy/Patient Service Representative
Quest Diagnostics
Tucker, Georgia
07.2022 - 10.2024
- Greeted patients and ensured accurate check-in procedures.
- Managed patient queries using electronic health record systems.
- Collected patient information and verified insurance details promptly.
- Assisted patients in understanding lab services and procedures clearly.
- Maintained organized records and ensured compliance with health regulations.
- Collaborated with team members to improve patient service processes continuously.
- Handled sensitive information with confidentiality and professionalism consistently.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Utilized technology and specialized software to maximize productivity.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Collected blood samples from patients using standard phlebotomy techniques.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained accurate patient records and documentation in electronic systems.
- Ensured compliance with safety protocols and infection control procedures.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Communicated effectively with patients to ease anxiety and ensure cooperation.
- Coordinated with healthcare professionals to optimize sample collection processes.
- Managed inventory of supplies needed for phlebotomy operations and procedures.
- Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
- Interacted courteously with patients when explaining procedure details or answering questions.
- Disposed of biohazardous waste using appropriate methods according to regulations.
- Ensured that all paperwork was completed correctly and submitted promptly to the laboratory for processing.
- Monitored inventory levels of supplies necessary for successful completion of job duties.
- Verified patient information by comparing the collected specimen labels with patient identification bracelets.
- Provided instruction to patients regarding pre-test preparation and post-test care instructions as needed.
- Evaluated patient's physical condition before beginning sample collection process.
- Responded appropriately during emergency situations involving bleeding or shock.
- Performed venipuncture on patients of all ages utilizing proper techniques.
- Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
- Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
- Communicated effectively with laboratory personnel regarding specimen collection requirements.
- Collected blood specimens for laboratory analysis according to established procedures.
- Labeled tubes accurately with patient's name, date of birth and other relevant information as required by the lab.
- Observed universal safety precautions in order to prevent exposure to infectious diseases.
- Maintained a clean work environment by wiping down surfaces and disposing of used materials properly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Collected specimen samples and transported to laboratory for processing.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Input medical and insurance information into database for inclusion in patient records.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Phlebotomy/Senior Patient Service Representative
LabCorp
Tucker, Georgia
10.2008 - 10.2019
- Assisted patients with insurance inquiries and verified coverage details promptly.
- Coordinated communication between clinical staff and patients to ensure clarity.
- Maintained accurate patient records using electronic health record systems diligently.
- Trained new staff on office procedures and patient service protocols effectively.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Resolved patient complaints swiftly while ensuring a positive experience overall.
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Communicated effectively with other healthcare professionals regarding patient care needs or concerns.
- Facilitated communication between staff members, physicians, patients and their families.
- Assisted in training new hires on policies and procedures related to patient service processes.
- Assisted with triaging of clinical questions, issues from patients, providers when appropriate.
- Provided excellent customer service to ensure a positive experience for all customers.
- Processed payments for services rendered by completing credit card authorization forms and accurately documented all financial transactions.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Collected blood samples from patients using standard phlebotomy techniques.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained accurate patient records and documentation in electronic systems.
- Ensured compliance with safety protocols and infection control procedures.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Communicated effectively with patients to ease anxiety and ensure cooperation.
- Coordinated with healthcare professionals to optimize sample collection processes.
- Managed inventory of supplies needed for phlebotomy operations and procedures.
- Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
- Interacted courteously with patients when explaining procedure details or answering questions.
- Disposed of biohazardous waste using appropriate methods according to regulations.
- Ensured that all paperwork was completed correctly and submitted promptly to the laboratory for processing.
- Monitored inventory levels of supplies necessary for successful completion of job duties.
- Verified patient information by comparing the collected specimen labels with patient identification bracelets.
- Evaluated patient's physical condition before beginning sample collection process.
- Responded appropriately during emergency situations involving bleeding or shock.
- Performed venipuncture on patients of all ages utilizing proper techniques.
- Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
- Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
- Reviewed medical histories prior to performing phlebotomy services in order to determine any potential risks or contraindications.
- Communicated effectively with laboratory personnel regarding specimen collection requirements.
- Collected blood specimens for laboratory analysis according to established procedures.
- Labeled tubes accurately with patient's name, date of birth and other relevant information as required by the lab.
- Observed universal safety precautions in order to prevent exposure to infectious diseases.
- Maintained a clean work environment by wiping down surfaces and disposing of used materials properly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Collected specimen samples and transported to laboratory for processing.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Input medical and insurance information into database for inclusion in patient records.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Education
Some College (No Degree) - Medical Assisting
Dorsey School
Roseville, MISome College (No Degree) - Healthcare Management
Herzing University
Dearborn, MISkills
- Blood collection
- Aseptic technique
- Specimen labeling
- Infection control
- Electronic health records
- Attention to detail
- Customer service
- Specimen collection and storage
- HIPAA
- Blood culture collection
- Specimen preparation
- Pediatric phlebotomy
- Multi-sample collection
- Sanitation and sterilization
- Venipuncture and capillary puncture
- EMR recordkeeping
- Blood collection techniques
- Laboratory procedures understanding
- Emergency response training
- Venipuncture expertise
- Professionalism
- Teamwork and collaboration
Affiliations
- football
- catering and cooking
- traveling
Certification
- ASCP certified
- CMA
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Phlebotomy/Patient Service Representative
Quest Diagnostics
07.2022 - 10.2024
Phlebotomist/Processor
Northeast Georgia Health System
08.2017 - Current
Phlebotomy/Senior Patient Service Representative
LabCorp
10.2008 - 10.2019
Some College (No Degree) - Medical Assisting
Dorsey School
Some College (No Degree) - Healthcare Management
Herzing University