Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ivy Quillman

Winter Park,FL

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at saddressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Steak N Shake Restaurant
Orlando, FL
11.2023 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Balanced cash register at end of shift according to established procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Packager

omega bursts candy
Orlando, FL
02.2022 - 09.2023
  • Verified accuracy of contents against order forms before sealing packages.
  • Loaded packages onto pallets according to delivery instructions provided by customers.
  • Weighed items on scales to determine correct shipping charges prior to shipment.
  • Monitored stock levels of packaging supplies and requested replenishments as needed.
  • Assisted in the organization of warehouse storage areas as needed.
  • Provided assistance during loading and unloading activities when required.
  • Assembled boxes, containers and other packaging materials according to specifications.
  • Labeled packages with appropriate information such as weight and destination.
  • Organized finished products in shipping areas for transport.
  • Packaged items in accordance with customer orders and product requirements.
  • Inspected all packaged items for quality assurance purposes.
  • Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
  • Collaborated with team members to meet production goals efficiently.
  • Maintained inventory of packing materials such as cartons, labels, tape.

Education

High School Diploma -

William R Boone High School
Orlando, FL
05-2024

Skills

  • Food inspection
  • High-volume dining
  • Table setting arrangements
  • Scheduling
  • Price memorization
  • Relationship Building
  • Safe Food Handling
  • Menu presentation
  • Social Perceptiveness
  • Cash Handling
  • Supply Restocking
  • Table Bussing
  • Menu knowledge
  • Handling Complaints

Affiliations

  • artistic
  • great with animals

Certification

  • animal care and handling agriculture certification

Languages

American sign language
Limited

Timeline

Restaurant Hostess

Steak N Shake Restaurant
11.2023 - Current

Packager

omega bursts candy
02.2022 - 09.2023

High School Diploma -

William R Boone High School

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Ivy Quillman