Jenna Bleich
Fort Lauderdale
Summary
Dedicated and detail-oriented professional with experience in nonprofit operations, event coordination, and relationship management. Skilled in managing complex projects, collaborating with cross-functional teams, and creating meaningful experiences through strategic planning and execution. Experienced in working with internal teams, external partners, vendors, and donors to deliver impactful outcomes while maintaining strong organizational and operational standards.
Overview
5
5
years of professional experience
Work History
Wish Coordinator/Wish Assist Coordinator
Make-A-Wish Southern Florida
Miami, FL
08.2024 - Current
- Independently manage the full lifecycle of nearly 100 wishes annually, overseeing planning, family communication, logistics, budgeting, documentation, and cross-functional coordination to deliver personalized and impactful experiences for children with critical illnesses and their families.
- Successfully manage multiple concurrent wish experiences in a fast-paced environment by prioritizing competing deadlines, coordinating complex logistics, and proactively resolving challenges to ensure seamless wish fulfillment.
- Collaborate with Wish Coordinators and Make-A-Wish chapter teams to support successful wish fulfillment by managing operational requirements, budgets, vendor coordination, and resource planning while enhancing the overall wish experience.
- Build and maintain strong relationships with hospitality vendors, donors, and community partners to expand resources, strengthen philanthropic partnerships, and maximize in-kind support.
- Manage financial operations for assigned wish cases, including invoice processing, expense reconciliation, in-kind donation tracking, and vendor acknowledgements to maintain accurate financial records.
- Collaborate with Make-A-Wish America and the Entertainment and Sports Relations (ESR) team to coordinate the planning and fulfillment of celebrity, sports-related, and group wish experiences involving high-profile partners.
Clinic Manager
The Center for Couple and Family Therapy
Tallahassee, FL
08.2023 - 05.2024
- Managed daily clinic operations while overseeing administrative workflows, staff training, scheduling processes, and client data management to support efficient service delivery.
- Led onboarding and training for front desk employees on EMR and payment systems, improving consistency and accuracy in clinic operations.
- Collaborated with clinic leadership to identify operational improvements, support strategic initiatives, and contribute to the center’s continued growth.
- Oversaw client intake coordination, therapist scheduling, database management, and record requests while maintaining confidentiality and compliance standards.
- Supported recruitment efforts by interviewing prospective front office staff and assisting with the selection and onboarding process.
Intake Coordinator
The Center for Couple and Family Therapy
Tallahassee, FL
03.2021 - 05.2022
- Managed front desk operations by welcoming clients, coordinating check-in procedures, and ensuring therapy spaces were prepared for scheduled sessions.
- Served as a liaison between clients and therapists by coordinating intake processes, facilitating provider-client matching, and ensuring clear communication throughout the client experience.
- Scheduled and managed appointments based on therapist availability and client needs, processed payments, and maintained accurate scheduling records.
- Communicated with prospective and current clients to address inquiries, provide information about available services, and support a positive client experience.
- Maintained accurate client records by updating contact information, processing required documentation, and uploading confidential paperwork into the electronic medical records system.
Education
Master of Science - Human Development & Family Science
Florida State University
Tallahassee, FL05.2024
Bachelor of Science - Psychology, Child Development
Florida State University
Tallahassee, FL04.2022
Associates of Arts - undefined
Broward College
Davie, FL06.2020
Skills
- Strong independent worker
- Detail-oriented
- Exceptional communication
- Marketing
- Teamwork and collaboration
- Time management
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
Wish Coordinator/Wish Assist Coordinator
Make-A-Wish Southern Florida
08.2024 - Current
Clinic Manager
The Center for Couple and Family Therapy
08.2023 - 05.2024
Intake Coordinator
The Center for Couple and Family Therapy
03.2021 - 05.2022
Associates of Arts - undefined
Broward College
Bachelor of Science - Psychology, Child Development
Florida State University
Master of Science - Human Development & Family Science
Florida State University
HONORS AND ACHIEVEMENTS
Recipient of Bank of America Early Childhood Development Fund August 2023, Graduated Cum Laude, Florida State University April 2022, Dean’s List Spring 2021, Dean’s List Fall 2021, Graduated High Honors, Broward College Summer 2020, President’s List Spring 2020
PROFESSIONAL SERVICE
Harvest Drive (Non Profit), Ambassador/Committee Chair, Davie, FL, 2015-08, 2018-12, Helped manage and engage community volunteers in the mission to give back to families in crisis., Responsible for coordinating volunteers to help participate and assist in the collection, sorting, and distribution of non-perishable goods and toys to feed families., Responsible for planning the collection of non-perishable food and household items at my high school., Coordinated the distribution of collected items to over 2300 families in need in Broward County during the holiday season., Coordinated meetings with founders of non-profit as well as other high schools and faculty for food drives., Advocated and raised awareness to help fight poverty and food insecurity within my community.