Mackenzie Wakely
Richfield,MN
Summary
A results-oriented professional with a proven track record of building strong personal and professional relationships to help the workplace thrive. A team player with exceptional coordination skills, demonstrated ability to thrive in fast-paced environments, superlative quality of work, and high self-motivation.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Bailiwick
Chaska, MN
08.2021 - Current
- Keep up to seven projects on schedule at a time by managing daily, weekly and monthly deadlines
- Consistently perform project tasks including material ordering, tracking and returns, project specific reporting, timely billing, event creation and inventory management
- Continuously improve client satisfaction with timely updates and transparent communication throughout the project lifecycle
- Manage competing demands and professionally adapt to frequent change, delays and unexpected events
- Train colleagues on projects tasks and expectations
- Act as a liaison between departments to facilitate communication and keep appropriate parties updated on project developments
- Maintain ongoing communication with clients and vendors
- Track project and team member performance closely to quickly intervene in mistakes or delays
Customer Support Associate
TEKsystems
Bloomington, MN
12.2018 - 08.2021
- Responsible for administering all onboarding and offboarding process's; including new hire, rehire and exit paperwork for 30+ contractors at a time
- Handled data entry, validation of data, and data integrity
- Maintained extensive knowledge of contractor benefits
- Managed weekly reports and client audits
- Scheduled travel and lodging for consultants working out of state
- Accountable for retaining a complete knowledge base of account/ client specific compliance requirements
- Managed all drug and background requirements and entry per client agreements
- Main point of contact troubleshooting and for problem resolution involving contract and internal employees
- Handled all office ordering of supplies
Server
Kona Grill
Eden Prairie, MN
06.2017 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Worked with POS system to place orders, manage bills, and handle complimentary items
Public Relations/Corporate Communications Intern
Life Time Fitness Inc.
Chanhassen, MN
06.2017 - 08.2017
- Constructed time-sensitive press releases and media advisories for company-wide events
- Built contact sheets that included widely known health-field professionals such as Dr. Oz
- Modified templates, design, and posted blogs for the improved Life Time Fitness online newsroom
- Ran point on the Life Time Fitness Twitter, Instagram and Facebook page
Education
Bachelor of Science - Communications
Minnesota State University, Mankato
Mankato, MN07-2019
Skills
- Proficient in Microsoft Excel, SharePoint, Fieldpoint, OneNote, Adobe, Sage, Accruent, Paint 3D and PowerPoint
- Problem-Solving
- Team Coordination
- Project Coordination
- Strong Independent Worker
- Flexible and Adaptable
- Time Management
- Detail Oriented
- Team Player
- Customer Service
- Relationship Building
Accomplishments
- Successfully coordinated an 1,100 store project spanning across the United States and Puerto Rico, from inception to completion
- Used OneNote to create a workbook to house process documents and important training tools for Project Coordinators company-wide
- Winner of Support Staff of the Year for TEKsystems Minneapolis 2019 & 2020
- Promoted from Temporary Payroll Associate on contract to Full-Time Onboarding Specialist
- Managed onboarding for 45 contractors in one single week as a solo employee
- Reinvented the Life Time Fitness company newsroom website from scratch as an intern
Timeline
Project Coordinator
Bailiwick
08.2021 - Current
Customer Support Associate
TEKsystems
12.2018 - 08.2021
Server
Kona Grill
06.2017 - 12.2020
Public Relations/Corporate Communications Intern
Life Time Fitness Inc.
06.2017 - 08.2017
Bachelor of Science - Communications
Minnesota State University, Mankato