- Drawing and Painting
- Creative Writing
- Music
- Crafting and DIY Projects
Jenna Bollinger
Colorado Springs,CO
Summary
Dedicated retail professional skilled in customer service and effective communication. Known for reliability and problem-solving, enhancing customer satisfaction through a welcoming environment.
Overview
5
5
years of professional experience
Work History
Retail Worker
Walmart
Colorado Springs, CO
07.2024 - 03.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
- Collaborated with team members to restock shelves, ensuring inventory levels met customer demand.
- Engaged in training sessions for new employees, sharing best practices for customer service excellence.
- Adapted quickly to changing store conditions, maintaining flexibility in a fast-paced retail environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Restaurant Hostess
Paninos
Colorado Springs, CO
10.2020 - 05.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to streamline service during peak hours.
- Assisted in training new hostesses on operational procedures and customer service.
- Monitored dining area for cleanliness and maintained ambiance standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Colorado Military Academy
Colorado Springs, COSkills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Stock replenishment
- Merchandise display
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Customer engagement
- Stockroom organization
- Product restocking
- Product labeling
- Inventory replenishment
- Friendly and helpful
- Attention to detail
- Adaptable and flexible
- Team cooperation
- Creative thinking
- Decision-making
Interests
Timeline
Retail Worker
Walmart
07.2024 - 03.2026
Restaurant Hostess
Paninos
10.2020 - 05.2022
Colorado Military Academy