Jenna Brawner
Guantanamo Bay,Cuba
Summary
Human Resources and Administrative Professional with experience supporting federal and contractor organizations through staffing coordination, employee relations, workforce planning, and policy-based HR administration. Skilled in interpreting and applying federal HR policies, managing sensitive personnel actions, supporting recruitment and onboarding, and advising leadership on workforce and organizational needs. Strong background in process improvement, training support, and compliance oversight across high-visibility, mission-driven environments. TS/SCI clearance; proficient in Microsoft Office Suite, SharePoint, and HR/administrative information systems.
Overview
12
12
years of professional experience
Work History
Administrative Specialist GS-0301-11, Step 10
Washington Headquarters Services
01.2026 - Current
- Assists in preparing presentations, briefs, status reports, and spreadsheets using Microsoft PowerPoint, Word, and Excel.
- Manages classified operations administration, ensuring compliance with security protocols and handling sensitive documentation.
- Drafts departmental instructions, operating procedures, and compliance-related guidance in coordination with leadership.
- Analyzes OMC South staffing data using SharePoint and Microsoft Excel to track personnel resources and organizational efficiency.
- Assists with Travel Requirements including but not limited to 5512 Base Access form, 5530 Foreign National and Dual Citizen form, Space Availability, Funded Leave (FEML), Unfunded Leave (UEML), CLO Request for housing, security badge, on island phone, vehicle etc.
- Coordinated and monitored diverse administrative projects, including budget management, personnel actions, travel arrangements, space allocation, and logistical support.
- Provided manpower support by coordinating with all required parties to ensure efficient resource allocation.
- Conducts research, compiles reports, and develops recommendations to improve administrative and operational efficiency.
- Submits the weekly Population Report to Base Administration for Office of Military Commissions South which can consist of 70-200+ residents and visiting employees and visitors weekly.
- Office of Military Commissions, Guantanamo Bay, Cuba
Administrative Support Specialist
Chenega Corporation
01.2024 - 01.2026
- Serves as Administrative Support Specialist equivalent to a GS 11 Federal Civilian. Possesses a TS/SCI Clearance.
- Assists in preparing presentations, briefs, status reports, and spreadsheets using Microsoft PowerPoint, Word, and Excel.
- Manages classified operations administration, ensuring compliance with security protocols and handling sensitive documentation.
- Drafts departmental instructions, operating procedures, and compliance-related guidance in coordination with leadership.
- Analyzes OMC South staffing data using SharePoint and Microsoft Excel to track personnel resources and organizational efficiency.
- Assists with Travel Requirements including but not limited to 5512 Base Access form, 5530 Foreign National and Dual Citizen form, Space Availability, Funded Leave (FEML), Unfunded Leave (UEML), CLO Request for housing, security badge, on island phone, vehicle etc.
- Coordinated and monitored diverse administrative projects, including budget management, personnel actions, travel arrangements, space allocation, and logistical support.
- Served as the primary technical liaison between contractors and the contracting officer, ensuring seamless communication and project alignment.
- Provided manpower support by coordinating with all required parties to ensure efficient resource allocation.
- Supports IT Division by processing system access requests, handling hardware/software configurations, and assisting with system updates.
- Conducts research, compiles reports, and develops recommendations to improve administrative and operational efficiency.
- Submits the weekly Population Report to Base Administration for Office of Military Commissions South which can consist of 70-200+ residents and visiting employees and visitors weekly.
- RIM Certified; Managed property and equipment of the IT Department, coordinating life cycle evaluations and ensuring proper documentation procedures.
- Assisted with a Course of Action plan to help mitigate logistics of OMC personnel coming on and off the island while new procedures were taking place on the island.
- Office of Military Commissions, Guantanamo Bay, Cuba
Program Manager
English El Enterprises
01.2023 - 01.2024
- Serves as Program Manager equivalent to a GS 11 Federal Civilian.
- Executed and managed administrative and human resource functions for the Home Health Program, including training and development, employee relations, performance oversight, and compliance with federal and organizational policies. Ensured HR-related processes aligned with governing laws, regulations, and contract requirements.
- Served as the primary liaison between the Contracting Officer’s Representative (COR), Contracting Officer, and Naval Station Guantanamo Bay leadership, advising senior management on policy interpretation, workforce issues, staffing needs, and program administration.
- Directed and delivered employee training programs focused on safety, compliance, and professional development. Assessed training needs, developed curriculum, and ensured staff competency in accordance with federal and organizational standards.
- Oversaw personnel-related matters involving contractor behavior, performance concerns, and workplace issues. Conducted initial fact-finding, documented incidents, and provided recommendations to the COR, Contracting Officer, and nursing leadership to support effective employee relations and contract compliance.
- Maintained and updated standard operating procedures and administrative policies governing HR, training, logistics, and travel. Interpreted and communicated policy changes to staff and leadership to ensure consistent application and regulatory compliance.
- Provided input for long-range strategic planning by analyzing healthcare and workforce data to identify operational gaps, staffing requirements, and program growth opportunities. Supported human capital planning by recommending adjustments to staffing models, training needs, and administrative processes.
- Managed safety and security programs within the home health environment, ensuring compliance with regulatory guidance and federal standards. Coordinated with interdepartmental teams to standardize risk assessment, medication safety practices, and quality-of-care procedures.
- Ensured accurate reporting and communication of program issues to the U.S. Naval Hospital and COR, maintaining accountability, transparency, and adherence to federal oversight requirements.
- Assisted with budget planning and resource allocation, interpreting financial data to support decision-making and ensure compliance with organizational policies. Advised residents and the branch manager on budgeting practices, ensuring proper allocation of funds for essential needs.
- Developed administrative solutions and recommendations to resolve operational and staffing challenges, collaborating with the COR and Contracting Officer on housing administration, workflow improvements, and personnel support needs.
- Utilized office software and information systems to prepare correspondence, reports, schedules, training materials, and statistical documentation, supporting data-driven decision-making and program efficiency.
- Conducted team meetings to address issues, increase staff compliance with guidelines, and made staffing recommendations as needed.
- Provided interagency support by working closely with government entities, directing the team through daily tasks and inspections according to contract and policy and procedures of the Home Health Department.
- Achievement: Received a Certificate of Appreciation for significant contributions to program development through volunteering efforts.
Medical Device Corporate Accounts (EMEA)
Hydrafacial
01.2021 - 01.2022
- Compiled and analyzed data on prospective customers daily to generate valuable sales leads.
- Provided comprehensive public affairs support across multiple sales channels, enhancing communication and engagement.
- Created and implemented a Customer Relationship Management (CRM) system to streamline medical protocols and improve client interactions.
- Managed public affairs through social media platforms, including LinkedIn, and acted as the primary point of contact during trade shows across Europe, the Middle East, and Africa (EMEA).
- Served as the main contact for the Corporate Team regarding all marketing needs and project coordination.
- Developed a Joint Business Plan for the medical sales channel, aligning strategies with organizational goals.
- Conducted Quarterly Business Reviews, collaborating with customers to optimize their Return on Investment (ROI).
- Recognized for exceptional skills in utilizing customer relationship management tools to enhance customer engagement and satisfaction.
- Frankfurt, Germany
Employment Facilitator
Serco Inc.
01.2021 - 12.2021
- Guided Servicemembers/families through employment transition.
Chief Operating Officer
Renew and rejuvenate Aesthetics MD Clinics
01.2020 - 01.2021
- Directed day-to-day clinical operations across three facilities, incorporating human resource considerations into staffing decisions, workflow planning, and performance expectations. Ensured operational practices aligned with organizational policies, regulatory requirements, and patient safety standards.
- Served as the Resource Manager overseeing administrative and personnel-related functions, including onboarding support, scheduling, performance coordination, and employee communication. Provided guidance to leadership on HR policies, staffing needs, and workforce planning.
- Created a comprehensive Policy and Procedure Manual, interpreting regulations and translating them into clear, actionable HR and operational policies. Advised senior management on policy implementation, compliance requirements, and administrative best practices.
- Addressed employee concerns and workplace issues by facilitating communication between staff and leadership, supporting employee relations, and ensuring consistent application of company policies.
- Established efficient administrative workflows that supported HR functions such as personnel documentation, training records, scheduling, and performance-related communication.
- Supported recruitment and placement efforts by coordinating interviews, assisting with candidate screening, and ensuring new hires received proper orientation and training.
- Directed budget planning and resource allocation, providing leadership with data-driven recommendations related to staffing levels, labor costs, and operational needs. Participated in strategic planning discussions to align human capital resources with organizational growth.
- Organized leadership meetings, prepared agendas, and developed presentations for investors and business owners, providing insight into staffing, training, and operational performance.
- Utilized advanced office automation tools (Excel, Word, PowerPoint) to produce HR-related reports, training materials, performance dashboards, and operational documentation.
- Evaluated and optimized marketing programs, contributing to organizational growth and supporting workforce planning needs associated with increased service demand.
- Savannah, GA/Remote
Inside Medical Device Rep
Listen Clear
01.2019 - 01.2020
- Managed CRM, trained new staff, resolved client issues.
Area Director & Supported Employment Manager
PASS
01.2015 - 01.2018
- Managed team of 6, supported 100+ clients with employment placement.
Industrial Medical Sales Director
NOVA Medical Centers
01.2014 - 01.2015
- Oversaw 120 industrial accounts; ensured compliance and retention.
Education
Certificate - Medical Surgical Assisting
King’s College
Charlotte, NC01.2009
Coursework Completed - undefined
UNC Charlotte
Charlotte, NC01.2008
Coursework Completed - undefined
Greensboro College
Greensboro, NC01.2007
Skills
- Human Resources Policy Interpretation & Compliance
- Employee Relations & Workforce Issue Resolution
- Recruitment, Staffing & Onboarding Support
- Training & Professional Development Coordination
- Workforce Planning & Organizational Analysis
- Administrative Program Management & Process Improvement
Accomplishments
- Top 10% performance among 130 sales professionals (Listen Clear).
- Established partnership with leading German plastic surgery group, S-THETICS, to expand EMEA footprint. (HydraFacial)
- Increased clinic sales by 50% in 6 months under COVID-era constraints (Renew & Rejuvenate)
Personal Information
Title: Human Resources and Administrative Professional
Timeline
Administrative Specialist GS-0301-11, Step 10
Washington Headquarters Services
01.2026 - Current
Administrative Support Specialist
Chenega Corporation
01.2024 - 01.2026
Program Manager
English El Enterprises
01.2023 - 01.2024
Medical Device Corporate Accounts (EMEA)
Hydrafacial
01.2021 - 01.2022
Employment Facilitator
Serco Inc.
01.2021 - 12.2021
Chief Operating Officer
Renew and rejuvenate Aesthetics MD Clinics
01.2020 - 01.2021
Inside Medical Device Rep
Listen Clear
01.2019 - 01.2020
Area Director & Supported Employment Manager
PASS
01.2015 - 01.2018
Industrial Medical Sales Director
NOVA Medical Centers
01.2014 - 01.2015
Coursework Completed - undefined
UNC Charlotte
Coursework Completed - undefined
Greensboro College
Certificate - Medical Surgical Assisting
King’s College