Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jenna Butler

Trussville,AL

Summary

Dynamic Shift Leader at Starbucks with a proven track record in team motivation and exceptional customer service. Skilled in cash handling and conflict resolution, I foster a positive work environment while driving sales and ensuring compliance with health standards. Committed to team development and delivering high-quality experiences for every customer.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader

Starbucks
05.2019 - Current

As a Shift Lead at Starbucks, I am responsible for overseeing daily operations during my shift, ensuring that the store runs smoothly and efficiently. I lead and support a team of baristas, providing guidance, training, and feedback to ensure excellent customer service and a high-quality product. I manage store opening and closing procedures, handle cash and inventory, and ensure that health and safety standards are met. I also collaborate with the management team to monitor sales, track performance, and implement strategies to meet business goals. In addition, I handle customer concerns, ensuring that every customer leaves satisfied and has a positive experience at Starbucks. My role also includes motivating the team, maintaining a positive work environment, and fostering a strong team dynamic.

Education

Esthetician - Esthiology

Aveda Institute
3200 Galleria Cir, Birmingham, AL 35244
08.2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff supervision
  • Staff training and development
  • Goal setting and tracking
  • Motivational leadership
  • POS system operation
  • Safety processes and procedures
  • Inventory counts
  • Assigning work
  • Complaint resolution
  • Sales and upselling
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Staff development
  • Policy enforcement
  • Client service
  • Professional appearance
  • Quality control assurance
  • Rules enforcement
  • Quality inspections
  • Employee attendance monitoring
  • Policy and procedure enforcement
  • Strategic thinking
  • Action planning
  • Shift leadership
  • Shift checklists
  • Decision-making capacity
  • OSHA regulations compliance
  • Team-building activities
  • Multitasking Abilities
  • Multitasking
  • Organizational skills
  • Attention to detail
  • Active listening
  • Analytical thinking
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Task prioritization
  • Relationship building
  • Decision-making
  • Team building

Accomplishments

Starbucks (6 years)

• Started as a Barista, quickly advancing to the role of Trainer, where I trained over 6 partners, ensuring high-quality service and operational excellence.

• Promoted to Shift Lead, where I helped open a new store location and was responsible for training new staff on company standards, quality, and operational procedures.

• Led by example, consistently meeting and exceeding sales and service goals while providing leadership and support to the team.

Aveda Beauty School

• Ranked at the top of my class and recognized for exceptional performance in both contests and projects throughout my time at school.

• Achieved top sales while working on various beauty treatments and building a strong rapport with clients.

• Earned multiple certifications in beauty treatments, expanding my expertise and skill set in the industry.

• Developed a loyal client base with multiple returning clients, reflecting my commitment to providing exceptional service and results.

Certification

derma-planing

jelly mask

eyebrow and eyelash tinting

various skin machines ( microdermabrasion, high frequency, ultra-sonic, light therapy etc.)

waxing

spa services

makeup application

Timeline

Shift Leader

Starbucks
05.2019 - Current

Esthetician - Esthiology

Aveda Institute

Similar Profiles

CREATE PROFILE
Jenna Butler