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Hi, I’m
Jenna Cadle
Alma,MI
Work Preference
Summary
Dedicated Customer Service Specialist with the skills to prioritize and multitask in a fast-paced work environment and possess an exceptional work ethic and desire to go above and beyond. Successfully worked as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues while maintaining customer loyalty.
Overview
8
years of professional experience
Work History
New Horizon Kids QuestMount Pleasant, Michigan
Child Care Supervisor
06.2026 - Current
Job overview
- Supervised daily activities, ensuring children's safety and fostering a nurturing environment.
- Oversaw daily operations, optimizing team performance and maintaining compliance with standards.
- Assisted in the training of new employees.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Completed opening and closing duties to facilitate business operations.
Michigan Psychological CareAlma, MI
Behavioral Technician
09.2024 - 06.2025
Job overview
- Supported children with developmental disabilities and Autism Spectrum Disorder in managing high-frequency behaviors through tailored interventions.
- Aided kids ages 2-14 in learning and expanding their functional skills by utilizing discrete trial training and natural environment training to achieve data goals for each client as set by the BCBA.
- Identified and implemented de-escalation strategies during sessions, effectively addressing target behaviors and achieving behavior goals outlined by the BCBA under supervised conditions.
- Monitored data trends to identify areas for treatment adjustment and communicated with the BCBA following client appointments to adjust treatment plans.
- Executed data entry techniques for accurate record-keeping while collaborating with a Board Certified Behavior Analyst (BCBA) to ensure comprehensive documentation of client progress.
- Maintained a safe work environment for clients, families, and employees by following HIPAA rules and regulations.
MyMichigan HospitalAlma, USA
Housekeeper
04.2023 - 08.2024
Job overview
- Ensured compliance with hospital sanitary standards to support patient safety.
- Delivered exceptional customer service while managing high-stress situations to enhance patient experiences.
- Fostered a welcoming atmosphere for patients and employees in the hospital.
- Cultivated strong relationships with employees to foster a supportive work environment.
Bravehearts PubAlma, USA
Waitress
04.2022 - 12.2022
Job overview
- Delivered exceptional customer service while effectively resolving issues to enhance customer satisfaction.
- Fostered a welcoming atmosphere for customers and staff to encourage positive interactions.
- Managed multiple tasks simultaneously in a fast-paced setting.
- Ensured compliance with sanitary requirements to promote health and safety.
McLaren Health SystemLansing, USA
Gift Shop Volunteer
06.2018 - 09.2021
Job overview
- Drove customer sales by delivering friendly, knowledgeable support.
- Ensured customer satisfaction by promptly resolving issues and providing exceptional assistance.
- Verified sale prices and processed cash or credit payments using a POS system.
- Maintained organized store shelves, racks, and bins through regular resets to enhance shopping experience.
Education
Central Michigan UniversityMount Pleasant, MI
Bachelor of Science from Psychology
07-2030
University Overview
- Transfer Honors Scholarship Recipient
Lansing Community CollegeLansing, MI
Associate of Arts from Psychology
05-2026
University Overview
- [Fall, 2023] - Dean's List
Holt High SchoolHolt, MI
Diploma
06-2021
University Overview
- [2018-2019] - Honor Roll
Skills
- Child safety protocols
- Behavior management
- Child engagement strategies
- Staff training and development
- Emergency response training
- Attention to detail
- Organizational skills
- Team collaboration
- Customer service
Awards
- National Honors Society member
- Holt Ram Crew member: This program was designed to provide upperclassmen help to incoming freshmen. While participating in this program from 2020 to 2021, I was given the opportunity to help individuals successfully navigate through their high school experience by providing them with a strong support system through homework, study tips, and other activities.
Timeline
Child Care Supervisor
New Horizon Kids Quest
06.2026 - Current
Behavioral Technician
Michigan Psychological Care
09.2024 - 06.2025
Housekeeper
MyMichigan Hospital
04.2023 - 08.2024
Waitress
Bravehearts Pub
04.2022 - 12.2022
Gift Shop Volunteer
McLaren Health System
06.2018 - 09.2021
Central Michigan University
Bachelor of Science from Psychology
Lansing Community College
Associate of Arts from Psychology
Holt High School
Diploma