Jenna Callan
Ashburn,VA
Summary
Driven operations professional with expertise in corporate housing, guest services, and vendor coordination. Manages multiple priorities in fast-paced environments while ensuring high operational standards and customer satisfaction. Excels in communication, problem-solving, and cross-functional collaboration, with strong proficiency in Microsoft Office and operational tracking systems.
Overview
3
3
years of professional experience
Work History
Units Operations Coordinator
National Corporate Housing
Chantilly, Virginia
06.2025 - Current
- Coordinated guest arrivals, apartment access, key distribution, and move-in readiness to ensure seamless guest experiences.
- Served as a primary point of contact for guest concerns, resolving service issues and escalating operational matters when necessary.
- Conducted apartment inspections and documented unit conditions through detailed reports and photographs.
- Monitored apartment readiness and compliance with company standards for furnishings, utilities, and overall presentation.
- Coordinated with maintenance vendors and service providers to track work orders and ensure timely completion of repairs.
- Maintained accurate operational records, including guest interactions, service requests, inspection reports, and vendor activity.
- Supported quality assurance efforts by identifying operational gaps and communicating recommendations for improvement.
- Collaborated with internal teams to ensure smooth service delivery and positive guest experience
Server
Cracked Pillar Pub
Bridgewater, Virginia
03.2024 - 05.2026
- Managed multiple customer requests simultaneously in fast-paced environment, ensuring high service standards.
- Coordinated with kitchen and bar staff to ensure timely service execution and optimize operational efficiency.
- Resolved customer concerns professionally and efficiently, enhancing satisfaction and retention.
- Process payments accurately using POS systems and maintain accountability for cash handling.
- Organized tasks efficiently during high-pressure situations to meet deadlines.
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, VA05-2026
Skills
- Project management
- Data analysis
- Organizational skills
- Problem resolution
- Customer service
- Team collaboration
- Effective communication
Affiliations
- Track and Field, James Madison University - Harrisonburg, VA (2022-2024)
- Volunteer Work, Harrisonburg, VA
- Community Service, Harrisonburg, VA
Timeline
Units Operations Coordinator
National Corporate Housing
06.2025 - Current
Server
Cracked Pillar Pub
03.2024 - 05.2026
Bachelor of Science - Communications
James Madison University