Jenna Cannavaro
Manorville,NY
Summary
Skilled barista and baker specializing in cash management and customer service excellence. Demonstrated ability to boost team efficiency and provide outstanding service. Known for engaging customers and mastering baking techniques. Proficient in prioritizing tasks to maintain smooth operations and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Team Leader/ Barista/ Baker
Hampton Coffee Company
Center Moriches, New York
06.2025 - Current
- Prepared espresso beverages and specialty drinks according to established recipes.
- Operated cash registers to process customer payments.
- Delivered customer service by addressing inquiries promptly and courteously.
- Prepared a variety of baked goods following standardized recipes.
- Coordinated daily tasks to enhance workflow and maintain operational efficiency.
- Delegated daily tasks to team members to support collective productivity.
Barista
Starbucks
Manorville, New York
05.2023 - 06.2025
- Provided excellent customer service by engaging with customers and addressing questions.
- Engaged with customers to take beverage orders and provide tailored recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Coordinated with team members during busy shifts to optimize workflow and service efficiency.
- Ensured cleanliness and organization of workstations and customer areas to enhance customer experience.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista
Starbucks at Stony Brook Hospital
Stony Brook, New York
08.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared espresso beverages and specialty drinks according to established recipes.
- Ground beans for espresso shots according to individual customer specifications.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently to enable quick task completion during peak hours, improving service speed.
- Maintained calm demeanor during high-volume periods and special events, contributing to positive customer experiences.
- Processed cash transactions accurately at register, ensuring smooth payment experience for customers.
- Followed health, safety and sanitation guidelines to pass state inspections.
Lifeguard/Front Counter Crew Member
Saf-T-Swim
Bohemia, New York
09.2018 - 08.2020
- Monitored swimming areas to ensure safety and compliance with established rules, contributing to a secure environment for all patrons.
- Responded promptly to emergencies and administered first aid.
- Educated patrons on water safety and proper pool etiquette.
- Conducted regular pool inspections to ensure cleanliness and safety standards.
- Enforced pool regulations to prevent accidents, fostering a culture of safety and awareness among patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Greeted customers warmly and provided assistance, enhancing customer experience and satisfaction.
- Drafted contracts, explained terms to customers and acquired signatures.
Education
Bachelor of Science - Marine Vertebrate Biology
Stony Brook University
Stony Brook, NYSkills
- Baking techniques
- Food safety regulations
- Inventory management
- Cash handling
- Event coordination
- Customer service
- Staff management
- Staff training
- Work prioritization
- Teamwork and collaboration
- Customer engagement
- Public presentation
- Marine biology knowledge
Affiliations
Volunteered at New York Horeshoe Crab Monitoring
Timeline
Team Leader/ Barista/ Baker
Hampton Coffee Company
06.2025 - Current
Barista
Starbucks
05.2023 - 06.2025
Barista
Starbucks at Stony Brook Hospital
08.2022 - 05.2023
Lifeguard/Front Counter Crew Member
Saf-T-Swim
09.2018 - 08.2020
Bachelor of Science - Marine Vertebrate Biology
Stony Brook University