Olivia Lentz
Foristell,MO
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista / Cashier / Baker
New Melle Baking Co.
New Melle, MO
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
Cashier / Barista
Brew Tulum
Saint Louis, MO
10.2020 - 11.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Cashier
Saint Louis Bread Co.
Wentzville, MO
08.2020 - 05.2021
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
Education
GED -
Francis Howell High School
Saint Charles, MO01.2024
Skills
- Beverage Preparation
- Food Preparation
- Opening and Closing Duties
- POS Systems
- Up-Selling
- Coffee Expertise
- Excellent Memory
- Coffee Machinery
- Attention to detail
- Interpersonal skills
- Baking techniques
Timeline
Barista / Cashier / Baker
New Melle Baking Co.
05.2021 - Current
Cashier / Barista
Brew Tulum
10.2020 - 11.2022
Cashier
Saint Louis Bread Co.
08.2020 - 05.2021
GED -
Francis Howell High School