Jennifer Holmquist
Billings,MT
Summary
Customer service expert who can identify customer needs and deliver solutions to problems. Translating that drive for excellent customer service in whatever field I am in, food and service related or office and managerial. 30 years of solid work experience in service and sales. I thrive in a fast paced environment and am always up for a challenge. Personable and professional under pressure. Customer Service Expert skilled at balancing customer needs and company demands.
Overview
18
18
years of professional experience
Work History
Barista and Baker
Coffee Crossing
08.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Payroll Administrator and Bookkeeper
Hillman & Associates
01.2021 - 01.2025
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Teller Supervisor
American Bank
10.2017 - 01.2021
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Retail Sales Manager
Cellular Plus Verizon Wireless
01.2009 - 10.2017
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Sales Manager
Wireless Connection
01.2007 - 01.2009
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
Education
High School Diploma -
Bozeman Christian School
Bozeman, MT05-1997
Skills
- Exceptional Customer Service Skills
- Attention to detail
- Strive for Consistency
- Excellent Communication Skills
- Type 60 wpm
- Variety of computer programs
- Positive Outlook
- Dependable and Reliable
- Time management
- Friendly and outgoing
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
- Quality control
- Inventory management
- Up-selling
- Excellent math skills
- Product upselling
- Ordering procedures
- Cooking
- Basic math
- Multitasking and organization
Timeline
Barista and Baker
Coffee Crossing
08.2021 - Current
Payroll Administrator and Bookkeeper
Hillman & Associates
01.2021 - 01.2025
Teller Supervisor
American Bank
10.2017 - 01.2021
Retail Sales Manager
Cellular Plus Verizon Wireless
01.2009 - 10.2017
Retail Sales Manager
Wireless Connection
01.2007 - 01.2009
High School Diploma -
Bozeman Christian School
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