Jenna Capps
Faxon,OK
Summary
Driven Business Professional with 10 plus years of lending experience with 3 years targeted in Mortgage Lending. Possesses exceptional customer relationships. Efficient and detail-oriented with skill for building client rapport and offering support to senior management.
Overview
14
14
years of professional experience
Work History
Business Operations Specialist
3rd Opinion, Inc
02.2019 - Current
- Maintains and develops company website.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Administrative duties to include: Invoicing, client interaction and all aspects of shipments of orders.
- Developed strong relationships with clients due to knowledge base of holistic remedies and aligning them with their specific needs.
Mortgage Lender
BancFirst
05.2012 - 01.2014
- Initiated borrowers from pre-approval stages to stage of application processes. Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Reviewed financial documentation and supporting documents with ability to examine tax returns with varying types of income.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Researched and updated industry knowledge on changing legislation and regulations.
- Provided RESPA documentation at correct times as required. Ability to explain Good Faith Estimate, Truth In Lending and Settlement Cost to borrowers.
Mortgage Loan Assistant
Arvest
05.2010 - 06.2011
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Monitored full life cycle of loan from initial application to final funding.
- Worked with applicants to obtain missing details and verify information.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to create strong rapport.
- Updated all parties on regular basis regarding status of loan.
- Worked with Loan Officers to create application profile in E-3 and review key information at various stages within process based on DU findings.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted in Closing 73 loans for over $7,400,000.00 total.
Education
No Degree - University
Cameron University
Lawton, United StatesAssociate of Applied Science - Biology
Western Oklahoma State College
Altus, United States2003
Timeline
Business Operations Specialist
3rd Opinion, Inc
02.2019 - Current
Mortgage Lender
BancFirst
05.2012 - 01.2014
Mortgage Loan Assistant
Arvest
05.2010 - 06.2011
No Degree - University
Cameron University
Associate of Applied Science - Biology
Western Oklahoma State College