Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jenna Carlson

Brooklyn Center,Minnesota

Summary

Dynamic collections professional with proven success at Financial Recovery Services Inc, adept at payment arrangements and skip tracing. Skilled in rapport building and goal orientation, consistently exceeding fundraising targets. Recognized for decision-making abilities and a strong work ethic, driving effective resolutions and enhancing customer satisfaction.

Skilled professional with experience in canvassing, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

12
12
years of professional experience

Work History

Collections Agent

Financial Recovery Services Inc
01.2025 - 07.2025
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Phone Canvasser

Clean Water Action
01.2024 - 10.2024
  • Achieved daily call quotas, demonstrating strong work ethic and dedication to achieving campaign goals.
  • Managed sensitive data responsibly, adhering to established privacy policies and procedures.
  • Met or exceeded fundraising goals on a regular basis.
  • Adapted quickly to new scripts or talking points as needed, ensuring consistent messaging throughout the campaign period.

Phone Canvass Manager

Pro Choice Minnesota
07.2019 - 12.2023
  • Maximized staff retention by creating a supportive work culture that promoted personal development and growth opportunities.
  • Streamlined communication channels to enhance information flow between management and phone teams.
  • Acted as a member of the canvas team, maintaining and regularly exceeding fundraising standards.

Ramp Agent/ Airplane Pushback Operator

Delta Global Services
07.2016 - 10.2018
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for any number of daily flights.
  • Safely operated pushback equipment moving aircraft out of gates.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.

Fishmonger

Coastal Seafoods
07.2013 - 04.2015
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
  • Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.

Education

English

College of Catherine
St. Paul, MN

High School Diploma -

Southwest High School
Minneapolis, MN
05-1997

Skills

  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Rapport Building
  • Follow Up
  • Outbound calling
  • Goal orientation
  • Decision-making
  • Payment posting

Accomplishments

While working with FRS I had the highest total collections in my first month out of training in the thirty year history of the company.

Languages

Spanish
Limited Working

Timeline

Collections Agent

Financial Recovery Services Inc
01.2025 - 07.2025

Phone Canvasser

Clean Water Action
01.2024 - 10.2024

Phone Canvass Manager

Pro Choice Minnesota
07.2019 - 12.2023

Ramp Agent/ Airplane Pushback Operator

Delta Global Services
07.2016 - 10.2018

Fishmonger

Coastal Seafoods
07.2013 - 04.2015

English

College of Catherine

High School Diploma -

Southwest High School

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