JENNA COOK
Ellicott City,MD
Summary
Business professional with twenty-six years of paralegal experience in a fast-paced environment. Dedicated worker with strong attention to detail and file maintenance for audit purposes. Highly proficient in the complete Microsoft Office package and database management. I have created training guides and led training sessions for new employees. Detail-oriented and methodical in preparing case files, investigating issues, and producing legal paperwork. Background includes organizing exhibits and filing pleadings for cases. Known for meticulous work.
Overview
26
26
years of professional experience
Work History
Paralegal
Law Office of Steven Heisler
Baltimore, MD
11.2020 - Current
- Drafted correspondence to clients and other attorneys.
- Maintained client files according to established protocols.
- Organized evidence for use at trial or hearing proceedings.
- Advised clients on procedural matters related to their cases.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Trained staff on office procedures and case-specific duties.
- Responded to client calls and inquiries to deliver applicable information.
Legal Assistant
Bodie, Dolina, Hobbs, Friddell & Grenzer
Towson, Maryland
03.2020 - 07.2020
- Drafted attorney correspondence
- Organized and maintained electronic and hard files
- Maintained calendars
- Communicated with clients and court systems
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Ensured that all paperwork was properly filed according to established procedures.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Legal Assistant
Rollins, Smalkin, Richards and Mackie
Baltimore, Maryland
07.2019 - 01.2020
- Organized and maintained hard and electronic files
- Sent out initial letters to clients and adjusters relating to PIP and liability claims
- Prepared Interrogatories and requests for production of documents
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
Legal Assistant
Slocumb Law
Baltimore, Maryland
06.2016 - 07.2019
- Prepared demand packages to present to insurance companies
- Proficiently utilized Microsoft Office, particularly Outlook due to a high volume of email
- Drafted attorney correspondences to clients and insurance companies regarding issues with PIP or liability claims
- Prepared discovery such as interrogatories for review by attorney
Legal Assistant
London Disability
Baltimore, Maryland
07.2015 - 06.2016
- Provided status updates to clients on a regular basis
- Met with clients and attorneys to prepare for Social Security hearings
- Gathered medical records and other discovery to submit to the Social Security Administration in advance of hearings
- Maintained client confidentiality in all matters.
- Organized exhibits for trial proceedings.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
Foreclosure Processor
Morris, Hardwick and Schneider
Baltimore, Maryland
09.2012 - 02.2015
- Maintained extensively detailed electronic files with mortgage payment and non payment for audit purposes
- Uphold confidential and highly sensitive client information
Foreclosure Processor
Friedman and MacFadyen
Baltimore, Maryland
05.1998 - 09.2012
- Provided updates to clients on a daily basis
- Prepared sales bids to sell properties at foreclosure auctions
- Maintained databases
Education
Bachelor of Science - Paralegal Studies
Stevenson University
Stevenson, Maryland01.1999
Bachelor of Arts - History
Shepherd University
Shepherdstown, West Virginia01.1994
Skills
- Westlaw
- Lexis/Nexis
- Needles
- Microsoft Office
- Understands confidentiality
- Records Management
Timeline
Paralegal
Law Office of Steven Heisler
11.2020 - Current
Legal Assistant
Bodie, Dolina, Hobbs, Friddell & Grenzer
03.2020 - 07.2020
Legal Assistant
Rollins, Smalkin, Richards and Mackie
07.2019 - 01.2020
Legal Assistant
Slocumb Law
06.2016 - 07.2019
Legal Assistant
London Disability
07.2015 - 06.2016
Foreclosure Processor
Morris, Hardwick and Schneider
09.2012 - 02.2015
Foreclosure Processor
Friedman and MacFadyen
05.1998 - 09.2012
Bachelor of Science - Paralegal Studies
Stevenson University
Bachelor of Arts - History
Shepherd University
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