Maura McGowan
Baltimore,MD
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team based environments. Diligent worker, strong communicator and maintains task prioritization skills. Successful at managing multiple priorities with a positive attitude and always willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Legal Assistant
The Law Offices of Steven H. Heisler
08.2024 - Current
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Contacted clients to schedule appointments and discuss progress of cases.
Waitress
Barcocina
03.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Aided in large party setup and cleanup, attending 100-200+ guests efficiently and calmly.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress and Hostess
PJ Whelihans Pub and Resataurant
05.2021 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Attended 300-400+ guests daily, coordinating with team members to ensure smoothly run workdays.
Law Firm Assistant
Gawthrope Greenwood Attorneys at Law
04.2022 - 09.2022
- Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
- Collaborated with other team members to improve communication and workflow within firm.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared materials for attorney meetings with clients or opposing counsels, assisting in thorough preparation efforts.
Education
Bachelor of Arts - History
Loyola University, Maryland
Baltimore, MD05-2024
Skills
- Complex problem-solving
- Strong multitasking
- Microsoft office
- Customer Service
- Team Collaboration
Timeline
Legal Assistant
The Law Offices of Steven H. Heisler
08.2024 - Current
Waitress
Barcocina
03.2023 - Current
Law Firm Assistant
Gawthrope Greenwood Attorneys at Law
04.2022 - 09.2022
Waitress and Hostess
PJ Whelihans Pub and Resataurant
05.2021 - 12.2023
Bachelor of Arts - History
Loyola University, Maryland
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