Jaclyn Alvarez
Houston,TX
Overview
7
7
years of professional experience
Work History
Legal Assistant
Fred Loya
Houston, TX
06.2023 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed general clerical needs such as opening and closing files.
Legal Assistant
Edward Law Group
Houston, TX
01.2021 - 06.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Contacted clients to schedule appointments and discuss progress of cases.
- Created weekly, monthly and quarterly expense reports.
Assistant Manager
HEB
Houston, TX
01.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Advisor
Best Buy
Houston, Texas
01.2017 - 02.2019
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Texas Virtual Academy
Hallsville, TX06.2021
Skills
- Legal Document Preparation
- Customer Relationship Management
- Document Control Support
- Database Management
- Time Management
- Office Management
- Westlaw and LexisNexis
- Legal Case Management
- Meeting Preparation
- Client Support
- Task Prioritization
- Client Service and Support
- Exceptional Telephone Etiquette
- Good Judgment and Decision-Making
- Complex Problem-Solving
- Active Listening
- Troubleshooting Complex Problems
- Administrative Support
- Microsoft Excel
- Scheduling
- Correspondence
- Project Management
- Staff Management
- Staff Supervision
- Customer Service
- Sales Strategies
- Training and Development
- Money Handling
- Court Procedures
- Employee Performance Evaluations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Assistant
Fred Loya
06.2023 - Current
Legal Assistant
Edward Law Group
01.2021 - 06.2023
Assistant Manager
HEB
01.2019 - 02.2020
Sales Advisor
Best Buy
01.2017 - 02.2019
High School Diploma -
Texas Virtual Academy