Glenda Bordelon
Folsom
Summary
Detail-oriented legal assistant proficient in case management, legal research, and document preparation. Committed to enhancing organizational efficiency and providing exceptional client communication. Bilingual, Spanish Computer Skills
Overview
8
8
years of professional experience
Work History
Legal Assistant
Roy Burns Lawfirm
502 N New Hampshire St, Covington, LA 70433
07.2025 - Current
- Assisted attorneys in case preparation by organizing legal documents and maintaining case files.
- Conducted legal research to support ongoing cases and drafted preliminary legal documents.
- Managed scheduling for client meetings, court appearances, and attorney appointments efficiently.
- Communicated with clients to gather information and provide updates on case progress.
Pediatric Office Receptionis
Ponchartrain Pediatrics
Mandeville, LA
09.2024 - 06.2025
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Scheduled appointments efficiently using electronic health record systems.
- Managed incoming calls, directing inquiries to appropriate staff members promptly.
- Processed patient registrations and maintained accurate records for billing purposes.
Office Manager
Ponce General Construction LLC
08.2021 - 2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated schedules and meetings for project management teams, enhancing communication.
- Implemented filing systems to streamline document retrieval and improve record-keeping.
- Trained new staff on office procedures and software tools to promote team efficiency.
Pediatric Receptionist
Ponchartrain Pediatrics
Mandeville, LA
06.2020 - 08.2021
- Managed front desk operations, ensuring effective patient check-in and appointment scheduling.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Provided exceptional customer service, resolving patient inquiries and concerns promptly.
- Coordinated communication between medical staff and patients to streamline office workflow.
- Implemented office supply inventory management, reducing costs through efficient procurement processes.
Legal Assistant/Secretary
Messer and Associates
Baton Rouge, LA
07.2019 - 05.2020
- Assisted attorneys in preparing legal documents and filings, ensuring compliance with court deadlines.
- Conducted legal research to support case preparation, enhancing accuracy of information provided.
- Managed client communication, fostering positive relationships and ensuring timely updates on case status.
- Organized and maintained case files, streamlining access to critical documentation for legal teams.
- Drafted correspondence and legal memoranda, contributing to effective communication within the firm.
- Coordinated scheduling of depositions and court appearances, improving overall workflow efficiency.
Front Desk Receptionist/Insurance Coordinator
Open HealthCare Clinic
Baton Rouge, LA
10.2018 - 01.2019
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls, directing inquiries to appropriate departments promptly.
- Maintained patient records with attention to confidentiality and accuracy.
- Processed patient registration forms efficiently, verifying insurance information.
- Implemented front desk procedures to enhance workflow efficiency and service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Daystar School
Juticalpa, Honduras05-2014
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Document preparation
- Legal research
- Interviewing clients
- Client relations
- Document drafting
- Document filing
- Writing and editing
- Client support
- Proofreading
- Task prioritization
- Office management
- Legal/Court processes
- Exceptional telephone etiquette
- Client service and support
- Organizational efficiency
- Case management
- Correspondence
- Document editing
- Advanced word processing
- Document control
- Litigation support
- Customer relationship management
- Data management
- Legal terminology
- Legal writing
- Court filing
- Database management
- Ethics compliance
- Contract review
- Relationship building
- Legal compliance
- Criminal law
- Civil law
- Project management
- Transcription
- Logistics management
- Billing statements
- Cross-functional communication
- Administrative assistance
- Daily docket reports
- Troubleshooting complex problems
- Confidentiality
- MS office proficient
- Document control support
- Attention to detail
- Critical thinking
- Customer service
- Proficient in MS office
- Document organization
- Effective multitasking
- Case file management
- Data confidentiality
- Appointment scheduling
- Workload management
- Document management
- Good judgment and decision making
- Work prioritization
- Research and data collection
- Deadline monitoring
- Legal correspondence
- Correspondence writing
- Filing system organization
- Legal and court processes
- Meeting preparation
- Case summaries
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Assistant
Roy Burns Lawfirm
07.2025 - Current
Pediatric Office Receptionis
Ponchartrain Pediatrics
09.2024 - 06.2025
Office Manager
Ponce General Construction LLC
08.2021 - 2024
Pediatric Receptionist
Ponchartrain Pediatrics
06.2020 - 08.2021
Legal Assistant/Secretary
Messer and Associates
07.2019 - 05.2020
Front Desk Receptionist/Insurance Coordinator
Open HealthCare Clinic
10.2018 - 01.2019
High School Diploma -
Daystar School