Jenna Croft
Oklahoma City,OK
Summary
Dynamic team leader with extensive experience in maintaining cleanliness and operational efficiency. Proven ability to enhance client satisfaction through effective communication and adaptability in fast-paced environments. Committed to fostering a collaborative and positive workplace.
Overview
8
8
years of professional experience
Work History
Cleaner
Sykes Cleaning Services
Oklahoma City, OK
09.2025 - Current
- Maintained cleanliness and sanitation in assigned areas following guidelines.
- Operated cleaning equipment, such as, vacuums, floor scrubbers, brooms and mops with adherence to safety protocols.
- Conducted routine inspections to discover maintenance needs and report issues to supervisor.
- Used time management and efficient cleaning methods to ensure I meet deadlines.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness.
- Preformed deep cleaning tasks as directed, ensuring thorough attention to detail in all tasks.
- Contributed to a positive working environment by displaying friendliness and a team-player attitude.
- Enhanced client satisfaction by providing thorough cleaning and handling maintenance issues.
Shift Leader
Dunkin' Donuts
Oklahoma City, OK
08.2023 - 04.2025
- Supervised daily operations, ensuring team compliance with quality and safety standards.
- Managed inventory ensuring efficient stock rotation.
- Resolved customer complaints and concerns using communication and problem-solving skills.
- Fostered positive work environment with friendliness and encouragement to others.
- Maintained cleanliness and organization of workspace to ensure smooth operation during each shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records.
- Collaborated with other shift leaders to maintain consistent standards across all shifts.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operation.
Cashier
Dunkin' Donuts
Goodspring, TN
02.2022 - 08.2022
- Maintained cleanliness and organization of the front counter, and throughout the facility.
- Provided customer service, addressing concerns and resolving issues.
- Implemented strategies for upselling menu items, enhancing sales performance.
- Greeted customers entering store and responded to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions to provide assistance to coworkers when needed.
- Counted money in cash drawers at beginning and end of shifts maintaining accuracy.
- Managed inventory levels, restocking supplies as needed to ensure uninterrupted service.
- Assisted in training new cashiers on procedures and encouraged work efficiency.
Housekeeper Cleaner
Super 8 Motels
Malvern, AR
12.2020 - 06.2021
- Maintained cleanliness and organization of guest rooms adhering to Super 8 standards.
- Ensured timely completion of all cleaning tasks to enhance guest satisfaction.
- Collaborated with housekeeping team to optimize workflow.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Conducted regular inspections and addressed any issues to supervisor.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Adapted quickly to last-minute cleaning requests and provided flexibility.
Assistant Manager
Cavender's Western Outfitters
Metairie, LA
10.2017 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs and concerns.
- Enforced company policies consistently taking disciplinary actions when necessary with fairness and respect.
- Recognized outstanding performance and celebrated team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Communicated targets and objectives to other team members.
- Completed store opening and closing procedures, monitoring shift changes ensuring smooth operation, counted drawers and managed security.
Education
High School Diploma -
Magnet Cove Schools
Malvern, AR05-2014
Skills
- Customer-oriented
- Exceptional communicator
- Staff training
- Multitasking and organization
- Complex Problem-solving
- Adaptability and flexibility
- Focused and detail-oriented
- Exceptional time management
- Able to lift 50 lbs
- Commercial and residential cleaning
- Team support and collaboration
- Professional and courteous
- Team leadership
- Positive attitude
Languages
English
Timeline
Cleaner
Sykes Cleaning Services
09.2025 - Current
Shift Leader
Dunkin' Donuts
08.2023 - 04.2025
Cashier
Dunkin' Donuts
02.2022 - 08.2022
Housekeeper Cleaner
Super 8 Motels
12.2020 - 06.2021
Assistant Manager
Cavender's Western Outfitters
10.2017 - 07.2018
High School Diploma -
Magnet Cove Schools