Jenna Darrell
Kailua,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Outdoor Recreation Leader
MCCS Marine Corps Base Hawaii
01.2023 - Current
- Enhanced participant satisfaction by developing and implementing diverse outdoor recreation programs.
- Streamlined program scheduling for improved efficiency and increased availability.
- Managed risk effectively, ensuring the safety of all participants during outdoor activities.
- Fostered a positive environment with strong group dynamics, encouraging teamwork and collaboration among participants.
- Maintained accurate records of equipment inventory, ensuring timely maintenance and replacement as needed.
Physician Billing Specialist
Garnet Medical Center
11.2020 - 08.2021
- Improved the accuracy of medical billing by diligently reviewing patient records and validating correctness before submission.
- Enhanced revenue collection by streamlining the claim submission process and minimizing errors.
- Expedited reimbursements with efficient follow-ups on outstanding claims and negotiating with insurance carriers.
- Boosted efficiency in the billing department by implementing new software tools to manage patient accounts and track payments.
- Posted payments and collections on regular basis.
Customer Care Advocate
Blue Cross And Blue Shield
11.2018 - 07.2020
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
Hannaford Supermarket & Pharmacy
02.2014 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
No Degree - Radiologist Assistant
Orange County Community College
Middletown, NY2018
High School Diploma -
Pine Bush High School
Pine Bush, NY06.2015
Skills
- Team Building Activities
- Wildlife Identification
- Outdoor Program Planning
- Data Collection
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Problem Resolution
- Microsoft Office proficiency
- Continuous learning mindset
Timeline
Outdoor Recreation Leader
MCCS Marine Corps Base Hawaii
01.2023 - Current
Physician Billing Specialist
Garnet Medical Center
11.2020 - 08.2021
Customer Care Advocate
Blue Cross And Blue Shield
11.2018 - 07.2020
Cashier
Hannaford Supermarket & Pharmacy
02.2014 - 08.2018
No Degree - Radiologist Assistant
Orange County Community College
High School Diploma -
Pine Bush High School
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