JENNA D. FURROWH
Colorado Springs,CO
Summary
Dynamic wellness director and former registered psychotherapist with a proven track record in client engagement and analytical problem solving. At Whole Kids Co, I enhanced client satisfaction through tailored therapeutic approaches, driving a significant increase in program participation. Skilled in relationship building and results-driven strategies, I excel in optimizing client experiences.
Overview
18
18
years of professional experience
Work History
Customer Success Manager
Slide-A-Shelf
Colorado Springs, USA
01.2020 - Current
- Identify customer needs to recommend upgrades and complementary products, boosting satisfaction and conversion rates.
- Managed ongoing relationships with customers and key retail partners, ensuring seamless order lifecycle and satisfaction.
- Conducted regular business reviews to enhance client satisfaction and drive engagement, encouraging repeat visits.
- Maintain strong partner relationships by resolving pricing and inventory fulfillment challenges, enhancing overall service.
- Identify opportunities to enhance account performance, increase product visibility, and grow revenue.
- Develop strategic relationships with national retailers and e-commerce marketplaces, including Amazon and Costco.
- Guide customers through consultative purchasing processes for custom products with numerous configurations.
Wellness Director/Life Coach
Self Employed
Colorado Springs, USA
01.2009 - Current
- Develop personalized wellness programs for diverse client needs.
- Enhance client engagement and satisfaction through targeted wellness initiatives, leading to improved retention and program adoption.
- Oversee daily operations of wellness programs, optimizing workflows and team performance for high-quality client experiences.
- Manage and mentor wellness team, fostering accountability and improving quality of client interactions.
- Collaborate cross-functionally to refine wellness offerings, aligning services with client goals and driving measurable outcomes.
- Conduct business and wellness program reviews, providing data-driven insights that informed strategy and boosted participation.
- Execute community outreach campaigns that increased program visibility and attracted new clients.
Registered Psychotherapist
Whole Kids Co
Colorado Springs, USA
01.2019 - 07.2023
- Provided trauma-informed individual and group psychotherapy to adolescent and adult clients, utilizing evidence-based modalities such as EMDR, CBT, and somatic approaches.
- Established safe, compassionate therapeutic environment enabling clients to process complex trauma, build resilience, and develop healthy coping strategies.
- Conducted comprehensive intake assessments, developed personalized treatment plans, and monitored client progress in collaboration with an interdisciplinary clinical team.
- Collaborated with clinical and administrative teams to coordinate scheduling, track client progress, and maintain high standards of service delivery.
- Maintained accurate, confidential clinical documentation in compliance with regulatory standards while engaging in ongoing supervision, training, and case consultations.
- Analyzed client feedback to enhance session quality, increase engagement, and reinforce Brightwave's commitment to transformational care.
Operations Field Manager/ VIP travel
Cassis Travel Services
Los Angeles, USA
01.2011 - 01.2017
- Planned and executed travel for celebrities, nationally and internationally.
- Researched, contracted, and executed all travel plans including (but not limited to): private cars, commercial / private planes, hotels, VIP services, chartered boats, chefs, etc.
- Implemented strategies for seamless travel arrangements, enhancing guest experience and satisfaction.
- Customized vacation experiences for clients of clients' vacation.
- Coordinated operational efficiency as the primary contact for all coordinators, hotels, and vendors.
- Resolved customer conflicts and complaints professionally, improving overall experience and strengthening relationships.
Education
Certification - Science of Wellbeing
Yale University
New Haven, CT01-2021
Bachelors - Liberal Studies, Early Childhood Education
California State University
Long BeachSkills
- Client Engagement
- Client Assessment
- Analytical problem solving
- Results-driven
- Collaborative teamwork
- Effective communication
- Relationship building
Timeline
Customer Success Manager
Slide-A-Shelf
01.2020 - Current
Registered Psychotherapist
Whole Kids Co
01.2019 - 07.2023
Operations Field Manager/ VIP travel
Cassis Travel Services
01.2011 - 01.2017
Wellness Director/Life Coach
Self Employed
01.2009 - Current
Certification - Science of Wellbeing
Yale University
Bachelors - Liberal Studies, Early Childhood Education
California State University