Jenna Drake

Addressed customer concerns promptly and effectively.

Maintained cleanliness and organization of store.

Completed weekly evaluations of inventory.

Created unique drink specials.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Conducted weekly inventory assessments to determine product needs.
• Addressed customer needs promptly.
• Managed daily shop operations from opening to closing.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment.
• Monitored cash intake and deposit records.
• Managed coffee bar operations.