ServiceChannel
Jenna Duran
Facilities Project Manager
Wichita,KS
Summary
Knowledgeable Facilities Project Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Director of Facilities Management
All American Facility Maintenance, Inc.
WIchita, KS
03.2021 - Current
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Coordinated employee onboarding for operational and support staff.
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Implemented trainings and maintained documentation for staff certifications.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Key Account Manager
Complete Facility Solutions
WIchita, KS
01.2015 - 03.2021
- Maintained schedules to ensure that key milestones were being met at every project phase
- Recorded all project costs and expenses and analyzed that data against the budget
- Conducted meetings with customers to determine project intent, requirements and budgets
- Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
- Developed and rolled out new policies
- Cultivated and strengthened lasting client relationships
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Strengthened company's business by leading implementation of Support Staff to the Project Managers
- Set project timelines and kept teams on task to complete milestones according to schedule
- Maintained project quality with a hands-on management style
- Improved account management by predicting potential competitive threats and outlining proactive solutions
Senior Project Manager
Quality Solutions, Inc
Wichita, KS
10.2003 - 12.2014
- Received and scheduled all incoming work request and updated client platforms
- Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
- Conducted meetings with customers to determine project intent, requirements and budgets
- Provided outstanding service to customers through effective communication and PowerPoint presentations to promote future business opportunities
- Maintained schedules to ensure that key milestones were being met at every project phase
- Maintained project quality with a hands-on management style
- Delivered customized and effective solutions to customers that met unique demands
- Partnered successfully with outside vendors and contractors to complete jobs for customers
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Maintained schedules to meet key milestones at every project phase
- Supervised vendors remotely in day-to-day activities
Education
BBA - Business Administration And Management
Wichita State University
Wichita, KS 08.2002 - 05.2006
Skills
Microsoft Office proficientSelf-motivated
Excellent Communication
Organization and Time Management
Training and Development
Problem-Solving
Operations oversight
Service contracts management
Leadership and supervision
Software
Corrigo
FM Pilot
Fexa
SalesLogix
Microsoft Suite
Big Sky
ProjectMates
Timeline
Director of Facilities Management
All American Facility Maintenance, Inc.
03.2021 - Current
Key Account Manager
Complete Facility Solutions
01.2015 - 03.2021
Senior Project Manager
Quality Solutions, Inc
10.2003 - 12.2014
BBA - Business Administration And Management
Wichita State University
08.2002 - 05.2006