Jenna Easterday
Kendallville,IN
Summary
Detail-oriented professional with extensive experience in customer service and food preparation. Proven ability to uphold high standards of quality and efficiency in fast-paced environments. Strong problem-solving skills and a commitment to enhancing customer satisfaction. Demonstrated success in optimizing workflows and improving service delivery.
Overview
23
23
years of professional experience
Work History
Main Cook
East Noble Corporation
Kendallville, Indiana
08.2024 - Current
- Prepared and cooked meals according to established recipes and standards.
- Monitored food quality and presentation to uphold standards before serving customers.
- Collaborated with team members to streamline meal preparation process, improving overall efficiency.
- Maintained cleanliness and organized kitchen and food preparation areas to support smooth operations.
- Maintained a clean kitchen environment throughout each shift.
- Followed health regulations to ensure safe food handling practices.
- Checked temperatures of ovens and appliances to ensure safe cooking conditions. of ovens and appliances for safe operational standards.
- Inspected deliveries for quality assurance before storage.
Server
Texas Roadhouse
Auburn, Indiana
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Memorized menu items, specials, and ingredients to assist guests efficiently.
- Checked food quality before serving, guaranteeing high standards and consistent guest satisfaction.
- Supported team members during peak periods, ensuring smooth service and quick resolution of customer needs.
- Resolved customer complaints professionally, maintaining positive guest experiences and satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Final Finisher
Champion Home Builders
Topeka, Indiana
10.2020 - 01.2024
- Installed structures and fixtures according to specifications and blueprints.
- Operated power tools, including saws, drills, and sanders, to complete projects according to specifications.
- Executed daily tasks with precision to ensure quality standards.
- Maintained organized work area to support efficient workflow.
Shipping and Receiving Lead
LSC Communications
Kendallville, Indiana
04.2013 - 10.2020
- Implemented process improvements to enhance productivity in shipping and receiving operations.
- Trained new staff on best practices for shipping and receiving processes.
- Scheduled pick-ups and deliveries with carriers in a timely manner.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Completed customs clearance documentation.
- Created detailed reports regarding inventory levels, shipment tracking information, and other relevant data.
- Implemented new policies related to shipping and receiving procedures.
- Prepared work orders, bills of lading or shipping orders to route materials.
Assistant Manager
Burger King
Kendallville, Indiana
07.2003 - 06.2013
- Managed customer service inquiries and resolved complaints, enhancing customer satisfaction and loyalty.
- Supervised daily operations, effectively scheduling shifts and assigning duties to maximize team efficiency.
- Coordinated shift schedules, enhancing team efficiency and productivity.
- Delegated tasks to staff while setting priorities and performance goals.
- Provided guidance and support to junior staff on tasks, projects, and objectives.
- Organized training sessions for new hires to ensure smooth workplace integration.
- Oversaw inventory management and stock replenishment, ensuring optimal supply levels to meet customer demand.
- Ensured consistent compliance with health and safety regulations across operations.
Education
High School Diploma -
East Noble
Kendallville, IN06-2006
Skills
- Quality control
- Order processing
- Attention to detail
- Customer service
- Team collaboration
- Time management
- Problem solving
- Verbal and written communication
- Conflict resolution
Timeline
Main Cook
East Noble Corporation
08.2024 - Current
Server
Texas Roadhouse
05.2024 - Current
Final Finisher
Champion Home Builders
10.2020 - 01.2024
Shipping and Receiving Lead
LSC Communications
04.2013 - 10.2020
Assistant Manager
Burger King
07.2003 - 06.2013
High School Diploma -
East Noble