Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Eklove

Jenna Eklove

Shorewood,Illinois

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Punctual Key Holder offers top skills in customer service with outstanding multitasking and communication abilities. Responsible and mature individual with 8 years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with responsiveness for changing demands.

Overview

9
9
years of professional experience

Work History

Bartender

Bedrocks Bar
Shorewood, Illinois
01.2022 - Current
  • Greeted customers and provided excellent customer service and professionalism.
  • Maintained accurate and organized inventory records.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Bartender Shift Manager

Tilted Kilt Pub & Eatery
Bolingbrook, IL
07.2015 - Current
  • Developed and implemented staff training program to ensure quality customer service.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
  • Assessed employee performance regularly through observation and feedback sessions.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Balanced daily registers and generated sales reports for management.

Barista Shift Supervisor

Starbucks
Joliet, IL
01.2020 - 02.2022
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Resolved customer complaints in a polite and professional manner.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Created weekly reports summarizing employee performance metrics and customer feedback scores.

Secretary

Emediate Cure
Shorewood, IL
06.2019 - 01.2020
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Greeted visitors and directed to appropriate location or person.

Education

High School Diploma -

Joliet West High School
Joliet, IL
05.2016

Some College (No Degree) - Mass Communications

Arizona State University
Tempe, AZ / Online

Skills

  • Multitasking and Organization
  • Customer Service Management
  • Report Writing
  • Database Administration
  • Training and Leadership Experience
  • POS Systems and Microsoft Office
  • Staff Management
  • Employee Supervision
  • Handling Complaints
  • Enforced Company Policies
  • Staff Training
  • Filing Experience

Timeline

Bartender

Bedrocks Bar
01.2022 - Current

Barista Shift Supervisor

Starbucks
01.2020 - 02.2022

Secretary

Emediate Cure
06.2019 - 01.2020

Bartender Shift Manager

Tilted Kilt Pub & Eatery
07.2015 - Current

High School Diploma -

Joliet West High School

Some College (No Degree) - Mass Communications

Arizona State University

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Jenna Eklove