Jenna Erb
Ephrata,PA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Creative Director
The Main Street Exchange
02.2024 - Current
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Developed strategic communication and marketing plans.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
Marketing Coordinator
Cassel
09.2022 - 02.2024
- Tracked and reported on marketing campaign responses.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Client Success Coordinator
Cassel
09.2020 - 09.2022
- Answered customer questions over the phone, email, and messaging.
- Took inquiries for projects and passed forward information to the Project Managers.
- Created new processes for more efficient communication with customers and operations for the team to serve the clients well.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Shift Supervisor
The Coffee Station
01.2019 - 05.2020
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
Conestoga Valley High School
Lancaster, PA05-2019
Skills
- Project Support
- Information collection
- Document control
- Conflict resolution
- Relationship building
- Problem-solving
- Task prioritization
- Attention to detail
- Process improvement
- Data entry
- Multitasking and organization
- Customer service
Timeline
Creative Director
The Main Street Exchange
02.2024 - Current
Marketing Coordinator
Cassel
09.2022 - 02.2024
Client Success Coordinator
Cassel
09.2020 - 09.2022
Shift Supervisor
The Coffee Station
01.2019 - 05.2020
High School Diploma -
Conestoga Valley High School
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