Jenna Erikson
Rhinelander,WI
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving various coffee drinks, ensuring each cup meets high standards, and focused on teamwork and reliability in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
4
4
years of professional experience
Work History
Barista
Mugs & Co
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Ice Cream Scooper
Lick-A-Dee-Splitz
06.2024 - 08.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Offered samples of new ice cream flavors to customers.
Volunteer
Three Lakes Elementary School
01.2024 - 04.2024
Babysitter
Families In Community
07.2021 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Three Lakes Highschool
Three Lakes, WI05-2024
Bachelor of Arts - Elementary Education
University of Wisconsin, Eau Claire
Eau Claire, WI05-2028
Skills
- Time management
- Quick learner
- Strong work ethic
- Friendly and outgoing
- Organized and efficient
- Following directions
- Attention to detail
- Leadership qualities
- Dependability
- Team player
- Problem-solving
- Active listener
- Toddler care experience
Timeline
Ice Cream Scooper
Lick-A-Dee-Splitz
06.2024 - 08.2024
Volunteer
Three Lakes Elementary School
01.2024 - 04.2024
Barista
Mugs & Co
06.2022 - Current
Babysitter
Families In Community
07.2021 - 08.2021
High School Diploma -
Three Lakes Highschool
Bachelor of Arts - Elementary Education
University of Wisconsin, Eau Claire
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