Jenna Ficken, SHRM-CP
New Middletown,OH
Summary
To leverage my extensive experience in human resources management to contribute to the success of a dynamic organization. I aim to utilize my expertise in HR policies, payroll administration, recruitment, employee relations, and compliance to drive organizational effectiveness and ensure a positive workplace culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES MANAGER
Berk Enterprises, Inc.
09.2022 - Current
- Lead HR functions for the organization, overseeing employee relations, recruitment, performance management, payroll administration, and compliance
- Administer benefits and compensation programs, ensuring alignment with organizational goals
- Utilize Culpepper compensation data to benchmark salaries and inform strategic pay decisions
- Implement training and development programs to enhance employee skills and performance
- Advise and coach managers on employee relations issues, conflict resolution, and performance management
- Oversee onboarding, ensuring a smooth transition for new employees, and providing necessary resources for success
- Implemented global recruiting strategies and supported onboarding of international employees to expand talent reach and support organizational growth
- Maintain compliance with federal, state, and local employment laws and regulations
- Conduct investigations into employee complaints and resolve issues promptly and professionally
- Manage the HRIS system to track employee data, performance, and attendance
- Develop and update employee handbooks and policies in line with industry best practices
- Partner with management to support organizational growth and efficiency
- Received the President’s Award after one year of service in recognition of outstanding contributions and leadership.
HUMAN RESOURCES MANAGER
SERVPRO
05.2018 - 09.2022
- Spearheaded the recruitment process, including job postings, interviews, reference checks, and background screenings
- Directed onboarding and employee orientation programs to integrate new hires effectively
- Managed payroll for two companies and implemented a new payroll system
- Handled disciplinary procedures, employee grievances, and terminations with discretion and professionalism
- Conducted 90-day and annual employee evaluations, providing constructive feedback for performance improvement
- Restructured employee handbooks and benefit programs to enhance employee satisfaction
- Ensured DOT compliance for two companies, handling safety training, record-keeping, and inspections
- Administered workers' compensation claims and managed disability and unemployment claims
- Responsible for organizing and running weekly department head meetings to monitor progress and resolve issues
BUSINESS DEVELOPMENT MANAGER
Corptemps Staffing
09.2017 - 05.2018
- Worked with clients to identify staffing needs and develop effective recruitment strategies
- Developed and maintained strong relationships with clients through networking, meetings, and client visits
- Managed vendor agreements, invoicing, and ensured accurate service delivery
- Met and exceeded sales and service goals through proactive business development initiatives
HOUSEKEEPING MANAGER
Wyndham Grand Pittsburgh Downtown
08.2016 - 09.2017
- Supervised the housekeeping team to ensure high standards of cleanliness and guest satisfaction
- Trained and mentored new employees, ensuring compliance with procedures and service standards
- Managed departmental budgets and controlled labor costs
- Monitored employee performance and productivity, providing coaching and corrective feedback as needed
ASSISTANT DIRECTOR OF HOUSEKEEPING
Wyndham Pittsburgh University Center
03.2015 - 08.2016
- Assisted in overseeing housekeeping operations, ensuring adequate staffing levels based on occupancy rates
- Provided ongoing training to housekeeping staff, ensuring adherence to brand standards and policies
- Managed supply ordering and inventory control, ensuring budget compliance
- Analyzed labor costs and implemented measures to improve productivity and efficiency
FRONT DESK SUPERVISOR
Wyndham Pittsburgh University Center
01.2014 - 03.2015
- Led front desk operations, ensuring smooth check-in/check-out processes and a high level of guest service
- Responded to and resolved guest complaints efficiently and professionally
- Managed administrative tasks such as filing, record-keeping, and reporting
HOUSEKEEPING SUPERVISOR
Wyndham Grand Pittsburgh Downtown
11.2012 - 05.2013
- Supervised housekeeping staff, ensuring cleanliness and guest satisfaction
- Inspected rooms and public spaces to ensure they met company standards
- Managed inventory and supplies, ensuring all guest and employee needs were met
Education
Bachelor Degree of Arts - Hospitality Management
University of Nevada, Las Vegas
05.2011
Skills
- HR Management & Compliance
- Performance Management
- HRIS & Payroll Systems
- Workers' Compensation
- Unemployment Claims
- Payroll & Benefits Administration
- Talent Acquisition
- Training & Development
- DOT Compliance
- MS Office
- Employee Relations & Conflict Resolution
Certification
SHRM-CP | Society for Human Resource Management, Certified Professional
Professional Affiliations
Vistage – Advancing Leadership
Leadership Mahoning Valley – Class of 2025
Timeline
HUMAN RESOURCES MANAGER
Berk Enterprises, Inc.
09.2022 - Current
HUMAN RESOURCES MANAGER
SERVPRO
05.2018 - 09.2022
BUSINESS DEVELOPMENT MANAGER
Corptemps Staffing
09.2017 - 05.2018
HOUSEKEEPING MANAGER
Wyndham Grand Pittsburgh Downtown
08.2016 - 09.2017
ASSISTANT DIRECTOR OF HOUSEKEEPING
Wyndham Pittsburgh University Center
03.2015 - 08.2016
FRONT DESK SUPERVISOR
Wyndham Pittsburgh University Center
01.2014 - 03.2015
HOUSEKEEPING SUPERVISOR
Wyndham Grand Pittsburgh Downtown
11.2012 - 05.2013
Bachelor Degree of Arts - Hospitality Management
University of Nevada, Las Vegas
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