Jenna Flores
El Paso,TX
Summary
Dedicated individual seeking an entry level position with an opportunity to grow within the company. Enthusiastic attitude with excellent soft skills that have developed through diverse work experience over time. Motivated and organized which supports efficient multi tasking. Promotes relationship building among coworkers to provide a healthy and professional work environment. Possess knowledge of basic hard skills to provide clerical support, necessary documentation, and communication. Potential to learn additional skills needed to perform necessary duties.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Detention Officer
El Paso County Sheriff's Office
El Paso, TX
06.2019 - Current
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of 96 - 144 inmates.
- Wrote daily reports and maintained logs of inmate housing activities and inmate behaviors.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see inmates.
- Conducted physical searches of inmates and inmate housing in search of weapons and contraband.
- Transported inmates throughout facility and off-site to medical appointments and emergency medical evaluations.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing and physical well-being of inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
Office Specialist Intermediate
El Paso County Sheriff's Office
El Paso, TX
05.2016 - 06.2019
- Greeted incoming visitors and Law Enforcement Agencies professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine and special requirements to support Sheriff Office employees and outside agencies.
- Produced high-quality communications for internal and external use.
- Provided clerical support to EPCSO employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with law enforcement personnel by phone, email or in-person to provide information.
- Developed presentations and generated reports to facilitate office operations.
- Scheduled office equipment/facility repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
Telephone Service Representative
Firstlight Federal Credit Union
El Paso, TX
10.2015 - 05.2016
- Answered inbound telephone calls from members of the financial institution to provide information or investigate account issues.
- Managed over 20 member calls per day.
- Built relationships with customers using strong persuasion and active listening skills.
- Troubleshot problems for callers and helped independently resolve common issues.
- Asked pertinent questions to understand customer requirements.
- Minimized escalations by identifying and addressing client needs.
- Documented and detailed calls and complaints using company software.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Escalated concerns or advanced problem calls to management staff.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Teller
Firstlight Federal Credit Union
El Paso, TX
03.2015 - 10.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed an average of 20 - 40 transactions per day.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Sales Associate
Best Buy
El Paso, TX
09.2014 - 03.2015
- Greeted customers, offered assistance in finding requested items, checked store system for item availability at other store locations, and carried merchandise to checkout line.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree -
El Paso Community College
El Paso, TX 05.2001 -
High School Diploma -
El Dorado High School
El Paso, TX 07.2006 - 06.2010
Skills
Correctional facility procedures
Safety and security enforcement
Conflict resolution skills
Crisis intervention training
Inmate behavior modification tactics
Report preparation
Inmate rights knowledge
Body and cell searches
Surveillance
Administrative support
Multi-line phone proficiency
Performance improvement
Filing and data archiving
Professional communication
Relationship building and management
Positive
Approachability
Organization
Microsoft applications proficiency
Interpersonal Communication
Timeline
Detention Officer
El Paso County Sheriff's Office
06.2019 - Current
Office Specialist Intermediate
El Paso County Sheriff's Office
05.2016 - 06.2019
Telephone Service Representative
Firstlight Federal Credit Union
10.2015 - 05.2016
Teller
Firstlight Federal Credit Union
03.2015 - 10.2015
Sales Associate
Best Buy
09.2014 - 03.2015
High School Diploma -
El Dorado High School
07.2006 - 06.2010
No Degree -
El Paso Community College
05.2001 -