Bridgette Dzah-Franks
Summary
Dedicated Detention Officer with proven expertise at Fulton County Sheriff's Office in crisis management and inmate supervision. Enhanced facility safety through effective conflict resolution and behavioral observation, significantly reducing incidents of violence. Skilled in emergency response and communication, fostering a secure environment while maintaining high ethical standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Detention Officer
Fulton County Sheriff's Office
05.2023 - Current
- Maintained order within the detention center through proactive monitoring and immediate intervention when necessary.
- Reduced incidents of violence by implementing conflict resolution strategies and promoting a positive environment within the facility.
- Managed daily operations at the detention facility, effectively communicating with other officers and staff members.
- Complied with state regulations governing the treatment of detainees in custody, upholding high standards of ethical behavior and human rights.
- Assisted in training new detention officers on policies and procedures, contributing to a knowledgeable and efficient team.
- Ensured safety and security of detainees by conducting regular cell checks and maintaining accurate records.
- Performed searches of cells and common areas, confiscating prohibited items to maintain a safe environment within the facility.
- Completed detailed incident reports following any altercations or noteworthy events within the facility.
- Conducted regular inspections of safety equipment such as fire extinguishers and alarm systems, ensuring that all devices were functional and update.
- Participated in emergency response drills, enhancing preparedness in dealing with potential crises situations.
- Collaborated with mental health professionals to address inmate behavioral issues, leading to improved overall well-being for detainees.
- Responded to medical emergencies within the facility, administering first aid as needed and coordinating with healthcare professionals when necessary.
- Developed rapport with detainees by treating them respectfully and fairly, fostering an atmosphere of mutual trust that helped reduce tensions within the facility.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Processed visitors and attorneys arriving to see prisoners.
- Supervised and controlled behavior of 181 inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Provided counseling and guidance to inmates to boost wellbeing.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
Asst. Postal Carrier
USPS
06.2022 - 03.2023
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Planned and cased mail in sequence of delivery for designated route.
- Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
- Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
- Received positive feedback from customers regarding professionalism and promptness in delivering their mail.
- Developed strong relationships with local businesses along delivery route, facilitating smooth pick-up and drop-off processes.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Professional Bus Operator
MARTA
08.2018 - 11.2021
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Assisted new drivers in acclimating to their roles through mentorship and hands-on training sessions.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Managed fare collection efficiently while maintaining accuracy in accounting for revenue at the end of each shift.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Maximized fuel efficiency through careful acceleration techniques and proactive route planning adjustments based on real-time traffic information.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
Detention Officer
Fulton County Sheriff Office
06.2010 - 06.2016
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Complied with state regulations governing the treatment of detainees in custody, upholding high standards of ethical behavior and human rights.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Performed searches of cells and common areas, confiscating prohibited items to maintain a safe environment within the facility.
- Prevented potential incidents by identifying warning signs of escalating tensions among inmates through constant observation and active listening skills.
- Ensured safety and security of detainees by conducting regular cell checks and maintaining accurate records.
- Improved communication among staff by participating in daily shift briefings, sharing pertinent information regarding inmate activities and concerns.
- Completed detailed incident reports following any altercations or noteworthy events within the facility.
- Maintained order within the detention center through proactive monitoring and immediate intervention when necessary.
- Reduced incidents of violence by implementing conflict resolution strategies and promoting a positive environment within the facility.
- Managed daily operations at the detention facility, effectively communicating with other officers and staff members.
- Assisted in training new detention officers on policies and procedures, contributing to a knowledgeable and efficient team.
- Conducted thorough intake procedures for new detainees, including fingerprinting, photographing, and obtaining personal information.
- Participated in emergency response drills, enhancing preparedness in dealing with potential crises situations.
- Collaborated with mental health professionals to address inmate behavioral issues, leading to improved overall well-being for detainees.
- Responded to medical emergencies within the facility, administering first aid as needed and coordinating with healthcare professionals when necessary.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Attended to feeding, housing, and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Supervised and controlled behavior of 250 inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Provided counseling and guidance to inmates to boost wellbeing.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
Education
Bachelor of Science - Criminal Justice
Strayer University
Lithonia, GA05-2026
High School Diploma -
Alonzo A. Crim High School
Atlanta, GA05-1994
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- Inmate supervision
- Gang awareness
- Suicide prevention
- Crisis management
- Security procedures
- Verbal de-escalation
- Contraband detection
- Body and cell searches
- Headcounts
- Key control
- Inmate escorting
- Security and sanitation checks
- Medical emergencies
- Inmate rights
- Facility monitoring
- Inmate control
- Defensive techniques
- Inmate observation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Safety and security
- Excellent communication
- Correctional facility procedures
- Organizational skills
- Team collaboration
- Inmate transport
- Active listening
- Effective communication
- Safety and security enforcement
- Adaptability and flexibility
- Conflict resolution skills
- Decision-making
- Incident investigation
- Team coordination
- Documentation skills
- File and record maintenance
- Task prioritization
- Team building
- Self motivation
- Supervisory skills
- Interpersonal skills
- Search and seizure procedures
- Analytical thinking
- Conflict resolution
- Goal setting
Certification
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Certified Jail Officer (CJO) - American Jail Association.
- Detention Facility Inspection Preparation Course – American Jail Association.
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Use of Force Training Certification - Various authorized training centers.
- Inmate Discipline Program Training – American Correctional Association.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- Georgia Driver's License CDL B
- Element of Arrest Certified
- Self-Defense Training Certification - Various authorized training centers.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Field Training Officer (F.T.O).
- Security & Integrity of CHRI
- Georgia Crisis-Intervention
- Second Chance Program Certified
- Re-Entry Specialist Post
Timeline
Detention Officer
Fulton County Sheriff's Office
05.2023 - Current
Asst. Postal Carrier
USPS
06.2022 - 03.2023
Professional Bus Operator
MARTA
08.2018 - 11.2021
Detention Officer
Fulton County Sheriff Office
06.2010 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Alonzo A. Crim High School
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