Christopher Morales
El Paso,TX
Summary
Dynamic professional with extensive experience in security and customer service roles, including as a Detention Officer at Akima Global Services. Skilled in emergency response and behavioral observation, I excel in maintaining safety and compliance while fostering positive interactions. Proven ability to train staff and enhance operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Detention Officer
Akima Global Services
El Paso, TX
10.2025 - 02.2026
- Monitored detainee behavior to ensure safety and compliance with regulations.
- Conducted regular inspections of facilities to identify security breaches or maintenance needs.
- Assisted in processing detainees during intake, ensuring adherence to established protocols.
- Documented incidents accurately in reports, maintaining thorough records for review.
Crew Trainer
McDonald's
Anthony, TX
09.2024 - 10.2025
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and sanitation practices.
- Assisted in inventory management, maintaining stock levels for efficient operations.
- Provided feedback to team members, fostering a positive work environment.
Security Guard
Deployed Resources
El Paso, TX
06.2023 - 08.2024
- Monitored premises to prevent theft and ensure safety protocols were followed.
- Conducted regular patrols to identify security risks and hazards.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
- Maintained detailed incident reports for review and analysis of security incidents.
Stower
Amazon Fulfillment Center
El Paso, TX
08.2021 - 02.2022
- Operated warehouse management system to track inventory and streamline stowing processes.
- Collaborated with team members to maximize efficiency during peak operational periods.
- Trained new staff on safety protocols and proper stowing techniques to ensure compliance.
- Conducted regular quality checks on stowed items to maintain accuracy and organization standards.
Cashier
Murphy Express
El Paso, TX
02.2021 - 08.2021
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cook
BJ's Restaurant & Brewhouse
El Paso, TX
09.2020 - 07.2021
- Prepared high-quality dishes in accordance with BJ's recipes and standards.
- Managed food inventory, ensuring freshness and compliance with safety regulations.
- Collaborated with team members to streamline kitchen operations and enhance service speed.
- Trained new staff on cooking techniques and kitchen protocols to ensure consistency.
Cashier
Dollar Tree
El Paso, TX
03.2019 - 09.2020
- Managed cash register operations, ensuring accurate cash handling throughout shifts.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Monitored inventory levels at the register, notifying management of low stock items.
- Implemented streamlined processes for faster transaction times, enhancing overall customer satisfaction.
Education
High School Diploma -
Americas High School
El Paso, TXAssociate of Applied Science - Medical Assistant
Southwest University of El Paso
El Paso, TXSkills
Emergency response
Patience and tolerance
Behavioral observation
De-escalation techniques
Headcounts
Customer satisfaction
Patience and composure
Cash handling
Cash register operation
Cash management
POS system operation
Cleaning and organization
Food handling
Food preparation
Willing to learn
Shelf stocking
Customer service
Customer assistance
Timeline
Detention Officer
Akima Global Services
10.2025 - 02.2026
Crew Trainer
McDonald's
09.2024 - 10.2025
Security Guard
Deployed Resources
06.2023 - 08.2024
Stower
Amazon Fulfillment Center
08.2021 - 02.2022
Cashier
Murphy Express
02.2021 - 08.2021
Cook
BJ's Restaurant & Brewhouse
09.2020 - 07.2021
Cashier
Dollar Tree
03.2019 - 09.2020
High School Diploma -
Americas High School
Associate of Applied Science - Medical Assistant
Southwest University of El Paso