Jenna Flores De Leon
Ramona,CA
Summary
Hardworking Customer Success Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Vector Solutions
07.2018 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Collaborated with sales and product teams to address customer success objectives.
Customer Success Manager
Peachjar
02.2013 - 07.2019
- Boosted revenue by bringing in and cementing relationships with new customers and optimizing the servicing of existing customer accounts.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Managed book of business across 225 accounts.
- Responsible for training school districts on Peachjar and tracking all accounts in SalesForce.
- Work closely with the Marketing and Sales departments to create documents that will help school districts have a successful implementation.
Copy and Print Center Manager
Staples
08.2009 - 02.2013
- Oversee projects completed by 5 sales team members.
- Provided exceptional customer service to all customers.
- Actively listened to customer needs and completed their projects in a timely manner.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06.2008
Skills
- Customer Service
- Account Management
- Upselling
- Customer Retention
Certification
CCSM Certified, Level 1
Timeline
Customer Success Manager
Vector Solutions
07.2018 - Current
Customer Success Manager
Peachjar
02.2013 - 07.2019
Copy and Print Center Manager
Staples
08.2009 - 02.2013
High School Diploma -
Burnsville High School
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