Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Geel

Summary

Dynamic professional with a proven track record throughout my career, enhancing customer satisfaction and mentoring teams for peak performance. Expert in administrative support and conflict resolution, I excel in fast-paced environments, leveraging organizational skills and technological proficiency to drive results. Renowned for fostering collaborative relationships and exceeding service standards, I bring a wealth of experience and a commitment to excellence.

Overview

21
21
years of professional experience

Work History

Cashier/Customer Service

Rietveld Farms
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Billing and Credentialing Manager, Nurse

Regional Foot & Ankle Specialists
02.2006 - 05.2018
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Performed various nursing duties such as wound dressing, administering injections, suturing and assisting with in office surgical procedures.
  • Collaborated with providers and staff to ensure accurate coding for billing purposes.
  • Implemented new software systems for better tracking of accounts receivable and payable balances.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Performed banking, business administration and financial management for the Practice.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Enrolled providers and Medicaid, Medicare, and private insurance plans.
  • Attended relevant conferences, seminars, and workshops for continued medical education.


Claims Quality Auditor

CEI Collision And Fleet Safety
08.2003 - 03.2006
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Managed multiple claims simultaneously while maintaining organization and attention to detail.
  • Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
  • Increased customer satisfaction rates through diligent oversight of claim handling standards, promoting a culture of excellence within the team.
  • Enhanced claims processing accuracy by conducting thorough quality audits and providing feedback to claims examiners.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

General Studies

Community College of Philadelphia
Philadelphia, PA

Bachelor of Science - Nursing

Temple University
Philadelphia, PA
05.2003

High School Diploma -

St Hubert Catholic School
Philadelphia, PA
06.1999

Skills

De-escalating and Resolving Conflicts

Administrative and Clerical Support

Time management skills

Written and verbal communication

Organizational and Planning Skills

Role Modeling

Collaborative Approach

Computer and Microsoft Office Skills

Promoting Social and Emotional Development

Athletic Training

Timeline

Cashier/Customer Service

Rietveld Farms
08.2023 - Current

Billing and Credentialing Manager, Nurse

Regional Foot & Ankle Specialists
02.2006 - 05.2018

Claims Quality Auditor

CEI Collision And Fleet Safety
08.2003 - 03.2006

General Studies

Community College of Philadelphia

Bachelor of Science - Nursing

Temple University

High School Diploma -

St Hubert Catholic School

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Jenna Geel