Jenna Gonzales
Hanford,CA
Summary
Dynamic professional with extensive experience in cash handling and staff management at Ross Dress for Less. Proven track record of enhancing cash accuracy through audits and fostering teamwork to reduce employee turnover. Adept at delivering exceptional customer service while maintaining organizational growth in fast-paced environments. Highly organized and can adapt in high pressure situations while maintaining composure learning new tasks in a timely manner.
Overview
18
18
years of professional experience
Work History
Cash Office Associate
Ross Dress for Less
11.2022 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Trained new employees on proper cash routines, procedures, and requirements.
Pick Truck Operator
Amazon Warehouse
01.2022 - 04.2022
- Pick truck certification.
- Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
- Worked independently while using a handheld device to locate customer orders within the warehouse.
Area Supervisor
Ross Dress for Less
06.2021 - 01.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Team Leader Drive Thru
Panera Bread
02.2019 - 11.2020
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Ensured safe food and beverage practices by checking date labels daily.
Sales Associate
Marshalls
08.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Area Supervisor
Ross Dress for Less
05.2014 - 08.2018
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Bartender
Tachi Palace Hotel & Casino
09.2010 - 08.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Cafe Barista/Customer Service Cashier
The Palms Hotel & Casino
07.2007 - 01.2010
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
General Studies
Bullard High School
Fresno, CA06-2005
Skills
- Organizational growth
- Cash handling
- Teamwork orientation
- Numeric accuracy
- Cash register operation
- Staff management
- Customer service
Timeline
Cash Office Associate
Ross Dress for Less
11.2022 - Current
Pick Truck Operator
Amazon Warehouse
01.2022 - 04.2022
Area Supervisor
Ross Dress for Less
06.2021 - 01.2022
Team Leader Drive Thru
Panera Bread
02.2019 - 11.2020
Sales Associate
Marshalls
08.2018 - 02.2019
Area Supervisor
Ross Dress for Less
05.2014 - 08.2018
Bartender
Tachi Palace Hotel & Casino
09.2010 - 08.2013
Cafe Barista/Customer Service Cashier
The Palms Hotel & Casino
07.2007 - 01.2010
General Studies
Bullard High School
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