Jenna Gram
Springfield,OH
Summary
Adept at improving customer satisfaction, demonstrated during tenure at DoorDash, with a knack for efficient multitasking and leveraging tech-savviness to enhance delivery processes. Excelled in roles requiring quick decision-making and reliability, consistently maintaining high service standards. Skilled in both customer service and time management, contributing to significant operational improvements and positive client feedback across positions.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
Columbus, OH
01.2022 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
Hair Stylist
Oakwood Village
Springfield, OH
03.2023 - 08.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Inbound Stower/ Picker
Amazon
West Jefferson, OH
06.2021 - 02.2024
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
- Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
- Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
Cashier Team Lead
Kroger
Sidney, OH
01.2018 - 05.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Cosmetology
Aveda Institute Columbus
Columbus, OH06.2022
Global Impact Stem Academy
Springfield, OH05.2019
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
- Professional Appearance
- Efficient multitasking
- Tech-savviness
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Dedicated Team Player
Timeline
Hair Stylist
Oakwood Village
03.2023 - 08.2024
Dasher
DoorDash
01.2022 - Current
Inbound Stower/ Picker
Amazon
06.2021 - 02.2024
Cashier Team Lead
Kroger
01.2018 - 05.2021
Cosmetology
Aveda Institute Columbus
Global Impact Stem Academy