Jenna Hager

Implement proper posting of insurance payments. Provide extensive knowledge of laws and regulations of dental coding and posting. Apply required adjustments taken on insurance payments. Perform accurate billing and queueing of patient statements. Notate patient accounts accurately. Utilize insurance payor websites. Work insurance aging reports diligently and routinely. Provide necessary information and documentation requested by insurance companies for claim payment. Send daily insurance claims. Ensure timely filing of all claims. Review insurance denials and actively working accounts for payment. Utilize HIPAA guidelines at all times.

Managed a four office team of 15 - 20 professionals. Directed strategic initiatives to achieve office production goals. Increased production by developing, initiating and
managing scheduling and recall programs. Exceeded monthly and yearly office collections goals with a 98% collections rate. Identified inefficiencies and
made recommendations or implemented plans for process improvement. Routinely completed inventory and supply orders. Coordinated appointment
schedules for four offices, three doctors, and four to five hygienist.

Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through
interviews, observation and research. Networked with various industry leaders
and experts to gather multiple perspectives on issues. Combined video, audio
and graphics to effectively convey each story.

Completed and submitted clinical documentation in accordance with hospital guidelines. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Interacted with patients,
families, hospital staff and the general public. Completed all mandatory education and training classes. Assisted doctors with charting, ordering, and
various procedures.

Greeted and prepared patients for dental examinations. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a
timely fashion. Expertly filed patients' charts and processed billing and payments. Answered phones, Scheduled patients, verified insurance, ran hygiene recall program, ensured HIPPA compliance, and any other tasks necessary to running the front office