Ira L. Noise

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments which included routing of incoming mail and correspondence in office (about 2,000 incoming documents a day pertaining to denials, refunds, recoupment, follow-up, Provider Enrollment etc.) Also routing incoming documents through Onbase.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Responsible for problem solving, organizing settlement offers for people in debt with their credit cards, and help to clean their debt
• Teach collectors to get and keep people on the phone
• Always follows the Fair Debt Collections Practices Act and ensures collectors do as well
• Help staff succeed at maximum collections, and assisted staff in meeting collections goals at $5000 a day.
• Overcome stall tactics and objections, and suggesting sources of money for debt payment
• Negotiate settlements by arranging clients’ payments over longer time span
• Encourage clients to utilize payment options such as credit cards, and securing information for administrative services to process

• Highly organized while working under pressure well with the importance of deadlines. As well as operating a dialer system which routed up to 5000 calls per day.
• Created trust relationships with debtors when possible to avoid future issues
• Identified gaps in the system and recommend solutions

Responsible for answering calls and directs callers to appropriate parties at about an average of 500 calls per day.

• Coordinated all point of service billing activities, such as collection of fees, generation of invoices, posting of transactions
• Responded to client account queries in a timely and professional manner
• Strong knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Reported on collection activity and accounts receivable status