Kiristi Voytko
Byesville,OH
Summary
Revenue Cycle Manager at OhioHealth with expertise in enhancing claims processing efficiency and compliance. Proven ability to reduce denials through strategic improvements and financial analysis. Strong leadership skills foster customer relationships while driving revenue growth and optimizing billing operations. Experienced in implementing procedural enhancements and analyzing revenue metrics to achieve corporate financial objectives.
Overview
13
13
years of professional experience
Work History
Revenue Cycle Manager - Patient Financial Services
OhioHealth Southeastern Medical Center
Cambridge, OH
04.2020 - Current
- Monitored staff performance, addressing issues to enhance overall effectiveness.
- Enforced customer service standards, resolving problems to maintain quality service.
- Coached and mentored team members to improve job performance and skill sets.
- Trained employees on various positions, ensuring adequate role coverage.
- Provided leadership during organizational changes or crisis situations.
- Assigned tasks based on skill levels to maximize team efficiency and productivity.
- Conducted regular meetings with staff to discuss progress and identify improvement areas.
- Analyzed customer feedback data to develop actionable plans for service enhancement.
- Managed revenue cycle operations to ensure timely billing and collections.
- Oversaw compliance with healthcare regulations and policies within the revenue cycle.
- Collaborated with clinical staff to address billing discrepancies and resolve issues.
- Trained and mentored team members on best practices in revenue cycle management.
- Analyzed financial reports to identify trends and areas for process improvement.
- Implemented changes to enhance efficiency in claims processing and payment posting.
- Coordinated with external vendors to optimize revenue cycle technology solutions.
- Facilitated communication between departments to streamline patient account management.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Monitored revenue and compared to targets to address variances and resolved actual-to-budget variances.
- Collaborated with physicians, clinical staff, payers and other stakeholders to resolve issues related to medical billing.
- Provided technical support for software systems used in the revenue cycle management process.
- Oversaw training of staff on changes in insurance regulations and coding updates impacting reimbursement rates.
- Oversaw complete lifecycle of revenue operations.
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
- Analyzed and reported on billing cycle data to inform management.
- Assisted with implementation of electronic health record system upgrades designed to optimize revenue cycle activities.
- Investigated any discrepancies that arise during the billing process and resolved them promptly.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Prepared monthly budget forecasts and monitored expenses related to the revenue cycle operations.
- Managed collection efforts by providing guidance on follow-up procedures for unpaid invoices.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Monitored daily cash flow activity, ensuring timely filing of claims and proper reimbursement for services rendered.
- Reviewed patient billing information to ensure accuracy and compliance with federal and state regulations.
- Conducted audits of third-party payer contracts to ensure accurate reimbursement rates are being applied.
- Negotiated contracts with outside vendors providing services related to the revenue cycle process.
- Resolved customer inquiries promptly while maintaining excellent customer service standards.
- Ensured adherence to HIPAA guidelines when handling protected health information.
- Coordinated between various departments such as front desk staff, medical coders and billers.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Coordinated preparation of external audit materials and external financial reporting.
- Created financial management mechanisms to minimize financial risk to business.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed relationships with tax authorities, bankers and auditors.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed or analyzed information to assess current or future financial status of firms.
- Communicated with stockholders or other investors to provide information or raise capital.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
Health Information Manager
OhioHealth Southeastern Medical Center
Cambridge, Ohio
04.2020 - 07.2025
- Managed electronic health records to ensure accurate patient information.
- Coordinated data entry processes for timely medical record updates.
- Assisted in implementing health information systems for improved workflow.
- Collaborated with clinical teams to enhance patient information accessibility.
- Supported audits by preparing necessary documentation and reports.
- Prepared statistical reports summarizing medical records operations for senior management review.
- Developed and enforced departmental policies and procedures related to the management of health information.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Streamlined day-to-day office processes to meet long-term goals.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
- Served as a resource for coding staff regarding complex coding scenarios.
- Maintained up-to-date knowledge about changes in federal regulations governing the collection and use of protected health information.
- Monitored data entry activities into various systems such as EHRs, CPOE systems.
- Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
- Conducted audits of medical records to ensure proper billing processes were followed.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Created, maintained and updated patient medical records in accordance with HIPAA regulations.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Manager Revenue Cycle Cash Posting
OhioHealth Southeastern Medical Center
Cambridge, Ohio
04.2020 - 06.2025
- Developed operational strategies that enhanced workflow efficiency across teams.
- Implemented process improvements, streamlining operations and reducing delays.
- Facilitated regular meetings to communicate updates and address team concerns.
- Monitored staff performance, resolving issues to maintain high standards.
- Enforced customer service standards and promptly addressed customer complaints.
- Coached and trained team members to enhance job performance and skill sets.
- Assigned tasks based on individual capabilities to maximize team effectiveness.
- Created monthly reports summarizing operational performance for senior management.
Revenue Cycle Supervisor - Patient Financial Serv.
Southeastern Ohio Regional Medical Center
Cambridge, OH
05.2014 - 03.2020
- Supervised billing staff to ensure timely and accurate claims processing.
- Coordinated training sessions for new employees on revenue cycle procedures.
- Analyzed accounts receivable reports to identify trends and areas for improvement.
- Collaborated with clinical staff to resolve billing discrepancies efficiently.
- Implemented process changes to enhance revenue cycle operations and efficiency.
- Reviewed patient accounts for compliance with regulatory guidelines and policies.
- Facilitated communication between departments regarding billing and collection issues.
- Monitored daily operations to ensure adherence to organizational standards and protocols.
- Oversaw reconciliation efforts between third party payor remittance advice statements and accounts receivable ledgers.
- Trained new staff members on billing systems and software applications.
- Developed and implemented best practices for revenue cycle processes.
- Implemented strategies designed to reduce denials or underpayments from payors.
- Monitored and evaluated existing processes to identify areas of improvement in the revenue cycle.
- Performed root cause analysis when discrepancies occurred in order to determine corrective action.
- Boosted team productivity and success by establishing strong and trusted connections.
- Reviewed accounts receivable aging report to ensure accuracy of payments received.
- Ensured compliance with all relevant federal, state, and local laws governing healthcare reimbursement policies.
- Resolved customer complaints regarding billing issues in a timely manner.
- Interacted with insurance companies to obtain authorization for medical services rendered by providers.
- Collaborated with physicians, administrators, coders, billers, collectors and other stakeholders in regards to revenue cycle management activities.
- Managed daily operations of the billing department, ensuring timely submission of claims and accurate data entry.
- Created reports on key performance indicators related to the revenue cycle.
- Conducted audits on a regular basis to ensure accuracy of coding and charge capture.
- Participated in periodic meetings with internal departments such as IT, finance, accounting, to discuss current projects related to the revenue cycle.
- Team leadership
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
- Oversaw complete lifecycle of revenue operations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
Medicaid Billing & Follow up Specialist
Southeastern Ohio Regional Medical Center
Cambridge, OH
03.2012 - 05.2014
- Processed Medicaid claims using electronic billing systems.
- Reviewed patient accounts for billing accuracy and compliance.
- Communicated with healthcare providers regarding claim discrepancies.
- Coordinated with insurance companies to resolve payment issues.
- Maintained up-to-date knowledge of Medicaid regulations and policies.
- Generated detailed reports on billing activities and trends.
- Collaborated with medical staff to gather necessary documentation for claims.
- Participated in regular meetings with management personnel concerning updates on billing initiatives or projects.
- Adhered strictly to HIPAA regulations while handling protected health information.
- Identified opportunities for process improvements to increase efficiency and reduce costs associated with billing operations.
- Communicated regularly with patients regarding outstanding balances or other issues related to their accounts.
- Created and maintained detailed records of billing activities to ensure timely payments from Medicaid providers.
- Conducted periodic audits to ensure that all submitted claims were accurate and met the criteria for reimbursement.
- Reviewed and processed Medicaid claims for accuracy, completeness, and compliance with applicable regulations.
- Processed appeals on denied claims in a timely manner to maximize reimbursements from third-party payers.
- Maintained up-to-date knowledge of healthcare industry changes impacting coding standards and reimbursement policies.
- Researched discrepancies in billing information to resolve problems and identify potential areas of improvement.
- Coordinated with other departments within the organization regarding billing issues or concerns.
- Executed account updates and noted account information in company data systems.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Education
Associate of Applied Science - Health Information Management
Zane State College
Zanesville, OH12-2011
Skills
- Revenue cycle management
- Claims processing and management
- Billing compliance and performance
- Financial analysis
- Medical coding
- Customer relationship management
- Team leadership and building
- Cash flow management
- Problem solving
GEMBA
- GEMBA leadership rounding.
- Worked with GEMBA leadership team to enhance the GEMBA leadership weekly topics.
Diversity & Inclusion Council
- Worked to onboard the DI Council at OhioHealth Southeastern Medical.
- Sat as a member of the council.
- Helped implement internal policies and procedures for the council.
References
References available upon request.
Timeline
Revenue Cycle Manager - Patient Financial Services
OhioHealth Southeastern Medical Center
04.2020 - Current
Health Information Manager
OhioHealth Southeastern Medical Center
04.2020 - 07.2025
Manager Revenue Cycle Cash Posting
OhioHealth Southeastern Medical Center
04.2020 - 06.2025
Revenue Cycle Supervisor - Patient Financial Serv.
Southeastern Ohio Regional Medical Center
05.2014 - 03.2020
Medicaid Billing & Follow up Specialist
Southeastern Ohio Regional Medical Center
03.2012 - 05.2014
Associate of Applied Science - Health Information Management
Zane State College
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