Jenna Hahn
Yuba City,CA
Summary
Hard-working professional dedicated to delivering excellent customer service and/or patient care which leads to the best outcome for all parties involved.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Aide I
MARYSVILLE JOINT UNIFIED SCHOOL DISTRICT
Marysville, CA
04.2021 - 06.2024
- Communicates with parents for purpose of arranging pick-up due to illness or injury, discussing missing immunizations as required by California state law, and discussing medical needs
- Administers medication in accordance with medication authorizations from doctors and basic first aid
- Communicates with school nurses to determine course of care for more complex injuries or conditions, relay emergency situations following contact with 911
- Worked with school administration to ensure student care was managed appropriately across all levels of staff
- Rode bus with medically complex students to administer suction as needed and be present in case emergency seizure medication was necessary
- Contact tracing during the COVID-19 pandemic
- Made phone calls to parents to discuss current quarantine protocols and return dates
- Monitored for outbreaks
- Communicated with Public Health as required or needed.
Administrative Assistant
EVANS FURNITURE
Yuba City, CA
02.2018 - 04.2021
- Performed opening and closing procedures at the store, which included bank deposits and balancing the til
- Took cash, check, and credit/debit payments from customers for salespeople and provided change as needed
- Communicated with store manager for customer order cancellations and any other issues which occurred as needed
- Communicated with customers to arrange payments and schedule deliveries
- Multi-line phones utilized to park calls or transfer to salespeople as needed
- Completed financing packets for any customers who utilized financing for their purchases and forced purchases as needed
- Ran service department
- Consisted of conducting service intake call to determine correct course of action for customer's claim, scheduling an inspection, ordering parts, and coordinating pick up and drop off of furniture for repair
- Maintained copious notes due to nature of services
- Updated customers on their service status as able or an update available
- Assisted VP of the company to analyze reports and provide a snapshot of 30, 60, 90 day sales statistics on a product wall
- Assisted in AP invoice entry, application of invoice to merchandise received, and online payments of invoices
- Assisted CFO with various data entry tasks and investigated aging receivables to determine due course of action
- Carried out recurring tasks such as California mattress recycling fee calculations and review/reconciliation of customer receivables.
Special Projects Temp, Admissions & Records
SIERRA COLLEGE
Rocklin, CA
05.2016 - 12.2016
- Reviewed microfilm on the microfiche machine to obtain information necessary to determine if the student was on Banner and if information was scanned into OnBase
- Removed unnecessary documentation to ensure only transcripts pre-1980s were sent to be scanned into our system
- Processed approximately 600-800 students' information on Banner and OnBase each day I worked the computer side of the project and approximately 400-500 if I was on the microfiche machine all day
- Worked as project lead
- Answered questions from student workers on the project and ensured all necessary project functions were covered so the project is finished on time
- Finished project two weeks ahead of deadline and was able to assist on other projects until the temporary position ended.
Administrative Assistant
EVANS FURNITURE
Yuba City, CA
11.2014 - 04.2016
- Served as assistant to the VP of the company and utilized Excel to produce spreadsheets, working formulas, and graphs supporting various sales statistics and findings
- Helped work with store management to maintain accurate pricing and ensure new merchandise was on display
- Scheduled services, ordered needed parts, and helped coordinate communication with vendors to ensure customers were helped as quickly as possible
- Covered front office as needed and assisted in ordering when able.
Crew
MCDONALDS, Stabler Ln
Yuba City, CA
10.2014 - 04.2015
- Took orders for front counter and drive thru
- Helped clean the lobby and behind the counter
- Made McCafe beverages, served fountain drinks, and bagged food.
Administrative Clerk I
EVANS FURNITURE
Yuba City, CA
01.2014 - 09.2014
- Served as the assistant for the corporate office manager/accounts payable employee
- This entailed handling confidential materials of various natures
- Handled daily office opening and closing procedures, including but not limited to providing friendly and efficient customer service in person or via telephone, taking payments, billing sales, routing and dispatching trucks, and communicating with vendors regarding damaged inventory
- Searched out additional tasks such as assisting the ordering clerk when my own duties were completed
- Assisted the vice president with additional projects when requested.
Education
Certificate For EMT-I (Basic) -
Yuba Community College
Marysville, CA2014
Skills
Aeries Documentation
CPR/First Aid Certification
Documentation and Record Keeping
Computer Skills, including Microsoft Office
Customer Service
Scheduling and Routing
Certification
CPR/First Aid
Timeline
Health Aide I
MARYSVILLE JOINT UNIFIED SCHOOL DISTRICT
04.2021 - 06.2024
Administrative Assistant
EVANS FURNITURE
02.2018 - 04.2021
Special Projects Temp, Admissions & Records
SIERRA COLLEGE
05.2016 - 12.2016
Administrative Assistant
EVANS FURNITURE
11.2014 - 04.2016
Crew
MCDONALDS, Stabler Ln
10.2014 - 04.2015
Administrative Clerk I
EVANS FURNITURE
01.2014 - 09.2014
Certificate For EMT-I (Basic) -
Yuba Community College