Jenna Hamer
Buffalo,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Personal Assistant
Cecilia Raine
Buffalo, New York
07.2025 - Current
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Managed household inventory and maintenance schedules.
- Organized work projects around client's house.
Server
Olive Garden
Norman, Oklahoma
08.2023 - 05.2025
- Provided friendly and attentive service to guests throughout their dining experience.
- Assisted in training new servers on menu items and service procedures.
- Managed food and drink orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to coordinate timely meal delivery.
Server
Texas Roadhouse
Tulsa, Oklahoma
06.2020 - 06.2023
- Provided friendly and attentive service to guests throughout their dining experience.
- Assisted in training new servers on menu items and service procedures.
- Managed food and drink orders using point-of-sale system efficiently.
- Ensured cleanliness and organization of dining area during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Manager
Texas Roadhouse
Tulsa
10.2022 - 04.2023
- Supervised daily restaurant operations and ensured smooth workflow among staff.
- Trained and mentored team members on service standards and company policies.
- Managed inventory levels and coordinated with suppliers for timely deliveries.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
- Prepared a variety of cocktails and beverages for patrons efficiently.
Host/To-Go Server
Texas Roadhouse
Tulsa
02.2018 - 05.2020
- Greeted guests warmly and ensured positive first impressions.
- Managed reservations and organized seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences.
- Handled guest complaints with professionalism and empathy.
- Managed incoming calls during busy shifts.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Balanced cash drawers at the end of each shift.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Education
Bixby High School
Bixby, OKSkills
- Task management
- Inventory management
- Point-of-sale operation
- Time management
- Attention to detail
- Customer service
- Commitment to quality and service
- Proper phone etiquette
- Advanced multitasking
- Perform well in high-demand, fast-paced environments
- Beverage preparation
References
References available upon request.
Timeline
Personal Assistant
Cecilia Raine
07.2025 - Current
Server
Olive Garden
08.2023 - 05.2025
Manager
Texas Roadhouse
10.2022 - 04.2023
Server
Texas Roadhouse
06.2020 - 06.2023
Host/To-Go Server
Texas Roadhouse
02.2018 - 05.2020
Bixby High School