Jenna Harkcom
Henderson
Summary
Reliable and adaptable individual with a diverse background in family management and customer service. Known for problem-solving abilities and effective time management, contributing to improved household efficiency and customer satisfaction in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
Stay At Home Mom
Henderson, NV
01.2018 - Current
- Managed daily schedules and activities for multiple children, ensuring structure and routine.
- Developed educational activities to promote early learning and cognitive development.
- Coordinated family meal planning, focusing on nutrition and dietary preferences.
- Implemented household budgeting strategies to optimize family resources effectively.
- Facilitated conflict resolution among siblings, enhancing interpersonal communication skills.
- Organized community playdates and events, fostering social connections with peers.
- Monitored children's progress in schoolwork, providing support and encouragement as needed.
- Mentored children in life skills, promoting independence and responsibility in daily tasks.
Assistant Manager
Esspression Cafe
Las Vegas, NV
04.2016 - 12.2017
- Assisted in maintaining compliance with health and safety regulations in food preparation areas.
- Evaluated employee performance, providing feedback to enhance team productivity and morale.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Financial Customer Service Representative
Ameriprise Financial
Las Vegas, NV
03.2014 - 03.2016
- Resolved customer inquiries regarding financial products and services, ensuring accurate information delivery.
- Assisted clients in navigating account management systems, enhancing user experience and satisfaction.
- Educated customers on investment options, fostering informed decision-making for financial growth.
- Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
Craps Dealer
Boyd Gaming
Las Vegas, NV
01.2013 - 06.2014
- Dealt craps with precision, ensuring adherence to gaming regulations and operational standards.
- Managed table operations, providing exceptional customer service and maintaining a welcoming atmosphere.
- Monitored game flow, resolving disputes and ensuring fair play among participants.
- Trained new dealers on game procedures and casino policies to enhance team performance.
- Maintained accurate records of all transactions during each shift, contributing to the casino's financial accountability.
- Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
- Demonstrated advanced multitasking abilities by simultaneously managing multiple aspects of gameplay while engaging with customers at all times.
Assistant Manager
Little Caesars Pizza
Henderson, NV
06.2011 - 12.2012
- Supervised daily operations to ensure timely service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed scheduling processes to improve staff efficiency and meet peak demand times.
- Streamlined communication between front-line staff and management for improved workflow coordination.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Soldier
United States Army
Fort Sam Houston, Texas
08.2010 - 05.2011
- Executed training drills to enhance teamwork and operational readiness.
- Operated military equipment in varied conditions to support mission objectives.
- Collaborated with team members to ensure effective communication during operations.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Education
No Degree - Dual Licensure in Education And Special Education
Western Governors University
Salt Lake City, UT12-2026
High School Diploma -
Las Vegas Academy
Las Vegas, NV05-2010
Skills
- Friendly and respectful
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Certification
- Substitute License from the Nevada Department of Education - Received March 2026
Timeline
Stay at Home Parent
Stay At Home Mom
01.2018 - Current
Assistant Manager
Esspression Cafe
04.2016 - 12.2017
Financial Customer Service Representative
Ameriprise Financial
03.2014 - 03.2016
Craps Dealer
Boyd Gaming
01.2013 - 06.2014
Assistant Manager
Little Caesars Pizza
06.2011 - 12.2012
Soldier
United States Army
08.2010 - 05.2011
No Degree - Dual Licensure in Education And Special Education
Western Governors University
High School Diploma -
Las Vegas Academy