Layla Carpenter
Nashville,TN
Summary
Accomplished and goal-oriented business professional with 5+ years adopting proven methods to nurture client relationships, manage trainees, teach new skills, and reach targeted goals. I am passionate about customer service, childcare, social media management and building my skills. I have an entrepreneurial spirit and a lot of personal initiative.
Overview
5
5
years of professional experience
Work History
Stay at Home Parent
Self-employeed
05.2025 - Current
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Logged information regarding naps, feedings, and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
Social Media Marketing
01.2022 - Current
- Helped with interior design, murals and merchandising for E+Rose, MEEL, Sally Beauty, and Troll House Cottage.
- Edited reels and TikTok's for Troll House Cottage and Binks outfitters.
- Connected with local businesses to help them target their specific audience to help bring in clientele.
- Made a website and social media posts for Carpenter Consulting Health Group.
- Took photos, videos, and made TikTok's for High tea service and lawn festivals at Troll House Cottage.
- Edited weekly videos for new product launches at Binks Outfitters.
General Manager
Binks Outfitters
06.2023 - 02.2025
- As general manager my time was spent making schedules, hosting events, ordering product, and training new employees.
- Trained a new and efficient team within two weeks consisting of ages between 16 and 70 years old.
- Communicated goals and game plans to my team before each day/ event.
- Brought sales up 65% in one-month using social media marketing, flyers, and store signage.
- Hosted successful sidewalk sales and events for new product drops.
Licensed Independent Health Insurance Agent contracted with USHA
06.2021 - 01.2024
- Learned discipline and responsibility through becoming self-employed along with time management skills and multitasking.
- Operate 6+ CRM’S at a time, using attention to detail skills to run appointments and text or dial clients in between.
- Met the highest achievement of 250k issued business within 13 weeks of being contracted and a promotion to career agent.
- Trained new agents on how to run appointments, close a sale, and work CRMs efficiently.
- Offered a Field Sales Lead Assistant position (Assistant manager) where I then ran appointments and closed deals for my Field Sales Leader.
Manager
Lowes
06.2021 - 01.2023
- As a manager my time at Lowes was spent walking the floor managing employees and handling customer issues.
- My main department was Flooring where we help customers select products, setup measurements, and schedule installations.
- My team would receive a detail worklist from me before each shift to be completed by a certain time.
- As a manager I would go over metrics, sales, customer reviews, and goals/numbers my team needed to accomplish.
- My tasks as manager included making schedules, keeping track of sales, and making sure installers have the correct product.
- Executing game plans with my team for the goals set for us for credit cards and store sales.
- Holding store huddles to discuss what needs to be done, carrying keys to unlock gates and open and close the building.
- Helped customers attach items to their projects such as grout, trowels, tile spacers, grout sealer, etc.
- Assisted pro contractors with designing bathrooms and kitchens for clients.
Education
Associates Degree - Business/Management and Entrepreneurship
Nashville State University
01-2023
Skills
- Trauma-informed care
- Friendly and respectful
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Coordination and teamwork
- Creative thinking
- Active listening
Timeline
Stay at Home Parent
Self-employeed
05.2025 - Current
General Manager
Binks Outfitters
06.2023 - 02.2025
Social Media Marketing
01.2022 - Current
Licensed Independent Health Insurance Agent contracted with USHA
06.2021 - 01.2024
Manager
Lowes
06.2021 - 01.2023
Associates Degree - Business/Management and Entrepreneurship
Nashville State University