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Shannon Schlecht
Richland City,IN
Work Preference
Summary
Resourceful leader with a solid background in team supervision and mentoring. Proven success in resolving conflicts and optimizing processes to enhance service delivery. Aiming to leverage expertise in training and development to contribute to a positive organizational culture.
Overview
22
22
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Richland City, IN
12.2016 - Current
- Coordinated daily schedules and activities to promote structured learning and development.
- Managed household budgets, ensuring efficient allocation of resources for family needs.
- Developed educational activities to enhance children's cognitive and social skills.
- Implemented effective conflict resolution strategies among siblings to foster a harmonious environment.
- Researched and selected age-appropriate materials to support diverse learning styles.
- Organized community playdates and events to encourage social interaction and networking among families.
- Monitored academic progress, adapting approaches to support individual learning goals.
- Cultivated positive relationships with educators to facilitate communication regarding children's development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
Waitress Supervisor/Cashier
Slaters Diner
Raymond, WA
05.2008 - 07.2016
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored staff on best practices for customer engagement and dining service.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Monitored inventory levels, facilitating timely reorders to prevent shortages and waste.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Boosted customer satisfaction with quick and accurate order processing.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Monitored dining area to ensure all guests received attentive service without delays.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Set and oversaw weekly and special event menu plans.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Coast Guard Boatswains Mate/Search and Rescue
Cape Disappointment National Motor Lifeboat School
Ilwaco, WA
09.2004 - 03.2008
- Monitored safety protocols to ensure compliance with national standards.
- Conducted regular inspections of equipment and facilities for operational readiness.
- Trained junior guards on emergency response procedures and safety practices.
- Collaborated with team members to develop efficient patrol strategies.
- Responded swiftly to emergencies, coordinating rescue operations effectively.
- Mentored new staff, fostering a culture of teamwork and accountability.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Evaluated incident reports to identify trends and improve response strategies.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Maintained detailed logs of all security incidents, contributing to development of better prevention strategies.
- Coordinated with local law enforcement during incidents, facilitating swift resolution.
- Reported maintenance issues that could pose safety hazards, maintaining safe environment for all.
- Provided first aid during emergencies, aiding in wellbeing of individuals on premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated motor lifeboats during training exercises to enhance crew readiness and safety protocols.
- Collaborated with instructors to refine navigation and seamanship skills among trainees.
- Led training sessions focused on advanced rescue techniques, improving overall team performance in critical situations.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Enhanced vessel safety by conducting thorough inspections and maintaining equipment to meet regulatory standards.
Education
High School Diploma -
Juneau Douglas Highschool
Juneau, AK06-2004
Skills
- Trauma-informed care
- Friendly and respectful
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Caring and responsible
- Cleaning and sanitizing
- Punctual and reliable
- Multitasking
- Excellent communication
- Creative thinking
- Decision-making
- Health and safety
- Stress tolerance
- Self motivation
- Special needs care
- Food preparation and service
Timeline
Stay at Home Parent
Self-employeed
12.2016 - Current
Waitress Supervisor/Cashier
Slaters Diner
05.2008 - 07.2016
Coast Guard Boatswains Mate/Search and Rescue
Cape Disappointment National Motor Lifeboat School
09.2004 - 03.2008
High School Diploma -
Juneau Douglas Highschool