Jenna Harris
Aurora,CO
Summary
Dynamic Customer Experience Professional with a proven track record at Comcast, recognized for exceptional sales performance and team leadership. Skilled in strategic sales and conflict resolution, I excel in enhancing customer satisfaction and driving team success through effective coaching and training initiatives. Committed to fostering loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Experience Professional, Change of Servic
Comcast
Colorado Springs, Colorado
07.2021 - Current
- Achieved XM Endless Summer Award in 2022 as top mobile salesperson in West District.
- Secured Elite 2024 recognition for outstanding performance.
- Received multiple awards from Val Major-Getter's Platinum Players for excellence in mobile and GSR sales.
- Earned Dash to Universal 2025 award for exceptional contributions.
- Served as Team Champion, leading huddles and coaching peers to improve performance.
- Served on the Incentives Group
- ECM sup escalation trained with working experience
- Have been active POC for Tammy Soto and Melissa
- Conducted several XM training sessions for team members and other groups.
- Participated in Influencers Group to enhance team engagement and strategy.
- Filmed internal commercial for Mobile Diaries to promote brand initiatives.
Manager
Elizabeth Country Kennel Pet Spa And Resort
Elizabeth, CO
08.2017 - 06.2021
- Delivered primary customer support in fast-paced environment, resolving concerns to enhance experience.
- Maintained customer satisfaction by implementing strategies that addressed needs and fostered loyalty.
- Implemented policies and standard operating procedures to enhance operational efficiency.
- Managed office operations, scheduling appointments and organizing filing systems to streamline workflow.
- Delivered primary customer support in fast-paced environment, resolving concerns to enhance customer experience.
- Maintained customer satisfaction through strategies addressing needs and fostering loyalty.
- Implemented policies and standard operating procedures to improve operational efficiency.
- Managed office operations, scheduled appointments, and organized filing systems to streamline workflow.
General Office Assistant
Empire Today
Denver, CO
07.2014 - 08.2017
- Engaged with customers via phone, email, or in-person, providing accurate information and directing inquiries effectively.
- Served as primary contact for customer complaints, efficiently resolving issues to foster customer loyalty.
- Identified discrepancies in client orders and corrected them promptly to prevent escalation.
- Received and directed correspondence to appropriate departments, enhancing communication flow.
- Maintained a clean and organized reception area to improve visitor experience.
- Managed multiple projects concurrently utilizing strong organizational and analytical skills.
- Produced high-quality documents, spreadsheets, and presentations using Microsoft Office Suite for internal and external needs.
- Tracked expenses and reconciled accounts to uphold accurate financial records.
Teacher's Assistant
Primrose Schools
Parker, CO
01.2012 - 04.2014
- Oversaw student groups on-site and off-site, ensuring safety and fostering a supportive environment.
- Supported special needs students with tailored learning strategies, promoting individual growth and development.
- Collaborated with teachers to prepare instructional materials for daily activities.
- Maintained clean, organized classrooms to enhance student well-being and engagement.
- Utilized behavior modeling to reinforce social skills among students.
- Communicated with parents regarding student progress and classroom behavior.
- Recorded grades for coursework in an online reporting system.
- Safely transported students via school bus for field trips and daily commutes.
Education
Associate of Science - LSRT/MA
Anthem College - Bryman School
Aurora, COAssociate of Science - Raidiology
Community College of Denver
Denver, COSkills
- Customer relationship management
- Team leadership
- Microsoft Office Suite
- Strategic sales expertise
- Performance improvement
- Motivation techniques
- Critical thinking
- Creative problem solving
- Analytical skills
- Workflow planning
- Effective communication
- Multitasking
- Self-starter
- Performance coaching
- Conflict resolution
- Training and development
- Recruiting and interviewing
- Policy implementation
- Performance evaluations
- Task delegation
- Coaching and mentoring
Timeline
Customer Experience Professional, Change of Servic
Comcast
07.2021 - Current
Manager
Elizabeth Country Kennel Pet Spa And Resort
08.2017 - 06.2021
General Office Assistant
Empire Today
07.2014 - 08.2017
Teacher's Assistant
Primrose Schools
01.2012 - 04.2014
Associate of Science - LSRT/MA
Anthem College - Bryman School
Associate of Science - Raidiology
Community College of Denver