Donalynn Schow-Garcia
West Jordan,UT
Summary
Dynamic and results-driven Project Manager and Customer Experience Professional with extensive experience in contract review, project coordination, and stakeholder communication. Proven ability to build strong relationships, manage complex processes, and drive projects to successful completion. Seeking a role that combines creativity and project management expertise to deliver impactful outcomes.
Overview
10
10
years of professional experience
Work History
Customer Experience Professional / Project Manager / Account Manager
SunRun
12.2015 - 11.2023
- Reviewed contracts to ensure accuracy and compliance
- Maintained consistent communication with customers to provide updates and address concerns
- Managed design and blueprint processes for solar projects
- Coordinated financing applications and approvals
- Submitted and obtained approvals for HOA, utility applications, and local permits
- Scheduled installations and inspections, ensuring alignment with project timelines
- Secured permissions to operate by coordinating with utilities and regulatory bodies
Customer Success Specialist
Via Benefits
08.2013 - 12.2015
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Education
High School Diploma -
Granger High School
Some College Coursework - undefined
Brigham Young University
Skills
- Project management and coordination
- Contract review and compliance
- Customer relationship management
- Process optimization and scheduling
- Communication and rapport building
- Detail-oriented with a 'get things done' attitude
- Familiarity with project management tools and customer service platforms
- Proficiency in managing documentation and project submissions
Timeline
Customer Experience Professional / Project Manager / Account Manager
SunRun
12.2015 - 11.2023
Customer Success Specialist
Via Benefits
08.2013 - 12.2015
Some College Coursework - undefined
Brigham Young University
High School Diploma -
Granger High School
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