Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jenna Hartwick

Wilmington,DE

Summary

Dynamic hospitality professional with extensive experience at Longhorn Steakhouse, excelling in staff training and development. Proven track record in enhancing customer satisfaction through effective complaint resolution and adherence to sanitation standards. Skilled in food safety compliance, fostering a productive team environment, and driving operational success.

Overview

7
7
years of professional experience

Work History

Server Assistant Manager/Server/Bartender

Longhorn Steakhouse
12.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Set up and prepared cooking supplies and workstations during opening to maximize productivity.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Customer Service Representative-Collections

Corporation Service Company, CSC
08.2022 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Trained new team members on scripts, company services, and collection strategies.
  • Researched billing errors and discrepancies to initiate corrective action.

Server Assistant Manager/Server/Bartender Trainer

The Greene Turtle Sports Bar & Grille
03.2018 - 11.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Brandywine High School
Wilmington, DE
06-2007

Skills

  • Task delegation
  • Sanitation standards
  • Staff training and development
  • Hospitality administration
  • Food safety compliance

Accomplishments

  • Achieved Server Assistant Manager (SP) by continuing to work with accuracy and efficiency on a daily basis

Timeline

Server Assistant Manager/Server/Bartender

Longhorn Steakhouse
12.2023 - Current

Customer Service Representative-Collections

Corporation Service Company, CSC
08.2022 - 06.2023

Server Assistant Manager/Server/Bartender Trainer

The Greene Turtle Sports Bar & Grille
03.2018 - 11.2021

Brandywine High School

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