Jenna Havstad
San Diego,CA
Summary
Experienced Wholesale Operations Specialist providing exceptional support to key national accounts and high level sales personnel. Eager to contribute to a dynamic team and continue developing skills in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Wholesale Account Coordinator
TOMS Shoes
San Diego, CA
01.2022 - Current
- Maintained strong relationships with sales partners and wholesale accounts by delivering exceptional service throughout the sales order cycle.
- Utilizes ERP and reporting tools daily to identify and correct order inaccuracies that prevent processing delays.
- Ensures adherence to customer-specific order management, compliance, and routing requirements throughout the order processing stages.
- Identifies and resolves outstanding issues with key partnerships within the organization (sales, supply chain, compliance, finance), consistently communicating updates on order status and shipping expectations.
National Account Coordinator
Pura Vida Bracelets
San Diego, CA
05.2021 - 01.2022
- Provides sales and operational support to over 30 national accounts under the Sales Director and Key Accounts Manager. Ex) Tilly's, Nordstrom, Buckle, Amazon, Scheels, Von Maur, etc.
- Guarantees high level of accuracy in data entry and order processing to ensure minimal returns or chargebacks.
- Reviews customers' compliance guidelines and selling reports on a weekly and monthly basis.
- Attentive to sales promotions, inventory reports, and ship windows while entering confirmed POs.
- Trains new hires on proper processes and procedures.
Wholesale Account Coordinator
Pura Vida Bracelets
San Diego, CA
09.2020 - 05.2021
- Maintained a positive, friendly demeanor while communicating with inside and outside sales reps, store buyers, and retail store owners.
- Worked closely with Finance, Warehouse personnel, Allocation Coordinators, and EDI Coordinators to ensure smooth processing of orders and new account approvals.
- Updated internal ERP system with account information to maintain concise, clear records.
Education
Bachelor of Arts - Communications
California State University, Chico
Chico, CASkills
- Customer Service
- Database Administration
- Organization and Time management
- Logistics support
- CRM Software
- Verbal and Written Communication
- Cross-Team Collaboration
- Account Management
Affiliations
- Fitness - Hot yoga, pilates, mobility
- Book Club
- Cooking - Foodie at heart!
- Going to concerts and festivals
Timeline
Wholesale Account Coordinator
TOMS Shoes
01.2022 - Current
National Account Coordinator
Pura Vida Bracelets
05.2021 - 01.2022
Wholesale Account Coordinator
Pura Vida Bracelets
09.2020 - 05.2021
Bachelor of Arts - Communications
California State University, Chico