Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Heifetz

Hull,MA

Summary

Motivated professional, dedicated Program Coordinator with proven leadership. Exceptional communication and organizational skills, with over 9 years of public sector experience dedicated to our mission statement - Promote access to high quality benefits, improving the lives of the members of the public

Overview

Work History

Project Coordinator II, Board of Hearings

Executive Office of Health and Human Services
Quincy, MA
2023 - Current
  • Facilitated communication between team members by organizing regular meetings and conference calls.
  • Developed and implemented new program features to address BOH unit needs.
  • Explained BOH related offerings and requirements to MassHealth Legal unit and answered related questions.
  • Provided guidance and support to program participants in navigating resources, and services.
  • Delegated tasks to staff, assigning duties daily.
  • Monitored programming regularly to check, compliance with EOHHS guidelines and alignment with Mass.Gov regulations.

Hearings Disposition Clerk, Board of Hearings

Executive Office of Health and Human Services
Quincy, MA
2022 - 2023
  • Processed BOH decisions promptly and accurately.
  • Completed and mailed BOH rendered decisions.
  • Tracked and updated BOH Electronic Decision logs
  • Copied, sorted and filed records.
  • Performed data entry tasks to update appeal records of all proposed and Final Provider Decisions.

Clerk V, Board of Hearings

Executive Office of Health and Human Services
Quincy, MA
2018 - 2022
  • Processed high volume request for Fair Hearing, RFH appeals
  • Handled all scheduling appeals in the BOH APS (Appeals processing system)
  • Responded promptly to requests from internal staff members for assistance with clerical duties.
  • Organized files related to Appellant files, so they could be accessed easily when needed.
  • Processed incoming mail and distributed it to appropriate departments in a timely manner.
  • Assisted with special projects assigned by management personnel as needed.
  • Managed Appellant inquiries via phone, and in-person visits.
  • Created, updated and maintained detailed documents, charts and spreadsheets to support unit director.

Clerk IV, DTA, Electronic Data Management Center

Executive Office of Health and Human Services
Taunton, Massachusetts
2014 - 2018
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Performed indexing, categorizing & scanning of all incoming documents submitted by MassHealth members.
  • Inputted data into spreadsheets for record keeping.
  • Sorted and distributed incoming mail & packages received, dispersing to appropriate departments and personnel.
  • Selected by management to complete EOHHS onboarding for all new hires

Loan Processing Assistant

Berkshire Bank Home Lending
Boston, MA
2012 - 2014
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering loans.
  • Reviewed loan documents for accuracy and completeness.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Ensured all required forms were completed properly prior to submission.
  • Assisted customers in completing loan applications.

Education

Bachelor of Science - Criminal Justice

Plymouth State University
Plymouth, NH
05-2014

High School Diploma -

Canton High School
Canton, MA
06-2010

Skills

  • Time Management
  • Attention to Detail
  • Team Leadership
  • Detail Oriented
  • Project Coordination
  • Adobe Applications
  • Team Coordination

Timeline

Project Coordinator II, Board of Hearings

Executive Office of Health and Human Services
2023 - Current

Hearings Disposition Clerk, Board of Hearings

Executive Office of Health and Human Services
2022 - 2023

Clerk V, Board of Hearings

Executive Office of Health and Human Services
2018 - 2022

Clerk IV, DTA, Electronic Data Management Center

Executive Office of Health and Human Services
2014 - 2018

Loan Processing Assistant

Berkshire Bank Home Lending
2012 - 2014

Bachelor of Science - Criminal Justice

Plymouth State University

High School Diploma -

Canton High School

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Jenna Heifetz