Jenna Hess

• Led triage processes to prioritize patient care in high-stress environments.
• Conduct focused and comprehensive patient assessments
• Identify life-threatening conditions and initiate emergency interventions
• Obtain vital signs, pain assessments, and patient histories
• Initiate and manage IV access, blood draws, and fluid resuscitation
• Administer medications (IV, IM, PO) per provider orders and hospital protocols
• Assist with advanced airway management, intubation, and oxygen therapy
• Perform EKGs and continuous cardiac monitoring
• Provide wound care, splinting, and assist with fracture management and conscious sedation for procedures
• Assist with trauma care and stabilization
• Prepare and assist with emergency procedures (e.g., chest tubes, central lines)
• Monitor and reassess patients, responding to changes in condition

• Perform patient triage, assessing acuity and prioritizing care
• Obtain and document patient histories, vital signs, and chief complaints
• Assist providers with examinations, procedures, and treatments
• Administer medications, injections, IV therapy, and vaccinations
• Perform wound care, suture assistance/removal, splinting, and dressing changes
• Collect specimens for lab testing (blood, urine, swabs)
• Perform point-of-care testing (e.g., cepheid strep, cepheid 4-Plex, urinalysis, HCG, Mono, and Adeno)
• Assist with EKGs, nebulizer treatments, and oxygen therapy
• Monitor patient status and respond to changes in condition
• Provide emergency response and basic life support when needed

• Room patients and obtain vital signs, height/weight, and chief complaints
• Collect and document patient histories and medication lists
• Perform basic clinical procedures within scope (injections, immunizations, EKGs)
• Administer medications as ordered and within scope
• Assist providers during examinations and minor procedures
• Perform wound care, dressing changes, and suture removal
• Collect specimens (blood, urine, swabs) and prepare them for lab processing
• Answered phone calls and covered in-basket refills, messages, prior authorizations

- Assisted the manager by doing the weekly schedule for Cast Technicians and radiology techs

- Checked patients in, obtaining history, medication list, appropriate vitals including pain

- Removed sutures, staples, dressing, cast, and splints per provider orders

- Assisted providers with procedures; such as injections, casting, and splinting

- Covered managed meetings during clinical managers vacations

- Addressed and resolved patient and parent concerns in a timely and compassionate manner

- Served as a point of contact for clinical staff and patients

• Monitor vital signs, neurovascular status (circulation, sensation, movement)
• Perform pain assessments and report changes
• Assist with mobility, transfers, and ambulation using gait belts, walkers, crutches
• Provide post-operative care for:
• Joint replacements (hip, knee, shoulder)
• Fracture repairs
• Spine surgeries (facility-dependent)
• Perform sterile dressing changes, wound vac changes
• Monitor surgical incisions for infection or complications
• Provide cast, splint, brace, and traction care
• Check skin integrity under immobilization devices
• Administer oral, IM, SubQ, and IV medications (per state scope)
• Start and maintain IVs
• Perform treatments such as:
• Ice/heat therapy
• Compression devices (SCDs)
• Assisted with education and care plans